We are excited to share with you, the new features, enhancements and bug fixes which will be a part of…

This week we feature Hebrew from our growing list of languages. This blog post shows you how you can support…

Service Level Agreements (SLA) provide assurance to your customers with regard to the efficiency and capability of your support team….

Canned Actions go a long way in keeping communication with customers personal. And, they play a key role in automating…

This week HappyFox takes you to The Land of the Rising Sun. This post briefs you on how you can…

Customers occasionally create multiple tickets for the same issue. That’s why HappyFox has the merge tickets feature in place. Likewise,…

Forwarding a ticket is an easy way to keep someone in the loop about the conversation in a support ticket….

Did you know French was the most widely spoken diplomatic language until the 20th century and currently is the official language…

A website without a 404 redirect is not in the best interest of your audience. For those asking, it’s an…

Making the help desk your own by customizing every single aspect of it is significant for effective branding. From company…

Yes, you read it right. This week, we highlight how HappyFox, the simplest customer support software, can assist you in…

Engaging potential customers from your website via live chat is a brilliant business move. But, to convert those leads you’ll…

After reading about the merge tickets feature from last week, I’m sure some of you might be wondering if it’s…

How many times have you come across multiple tickets created by the same customer over the same issue? And with…

This week’s blog post on our translation updates tells you how you can enable Danish as the language of communication…

It’s always helpful to have as much information about the customers as possible. In fact, customers tend to have multiple…