Effective customer support requires focus and undivided attention. Those of you looking for an uninterrupted and distraction free environment when…

Supporting your customers in their local language is one of the best ways to get to the bottom of an…

HappyFox API is updated to a new version (v1.1) and there are a lot of goodies for developers looking forward…

Conversation threads are a great way to stay on top of a support incident even after many months of its…

Advanced search doles out precise and accurate search results no matter how many tickets you have got in your help…

We have got quite a few interesting features lined up for you in our upcoming rollout happening over the weekend….

We are excited to share with you, the new features, enhancements and bug fixes which will be a part of…

This week we feature Hebrew from our growing list of languages. This blog post shows you how you can support…

Service Level Agreements (SLA) provide assurance to your customers with regard to the efficiency and capability of your support team….

Canned Actions go a long way in keeping communication with customers personal. And, they play a key role in automating…

This week HappyFox takes you to The Land of the Rising Sun. This post briefs you on how you can…

Customers occasionally create multiple tickets for the same issue. That’s why HappyFox has the merge tickets feature in place. Likewise,…

Forwarding a ticket is an easy way to keep someone in the loop about the conversation in a support ticket….

Did you know French was the most widely spoken diplomatic language until the 20th century and currently is the official language…

A website without a 404 redirect is not in the best interest of your audience. For those asking, it’s an…

Making the help desk your own by customizing every single aspect of it is significant for effective branding. From company…