HappyFox is an extremely flexible help desk. You can either hand pick staff members who are experts in their domain…

Canned Responses take the pain out of sending out custom notifications to your customers. They help you clear out tickets…

This week we make a pit stop at Poland, a country known for its efforts in preserving its rich cultural…

Did you know, India is the only country in the world that is home to people speaking more than several…

Effective customer support requires focus and undivided attention. Those of you looking for an uninterrupted and distraction free environment when…

Supporting your customers in their local language is one of the best ways to get to the bottom of an…

HappyFox API is updated to a new version (v1.1) and there are a lot of goodies for developers looking forward…

Conversation threads are a great way to stay on top of a support incident even after many months of its…

Advanced search doles out precise and accurate search results no matter how many tickets you have got in your help…

We have got quite a few interesting features lined up for you in our upcoming rollout happening over the weekend….

We are excited to share with you, the new features, enhancements and bug fixes which will be a part of…

This week we feature Hebrew from our growing list of languages. This blog post shows you how you can support…

Service Level Agreements (SLA) provide assurance to your customers with regard to the efficiency and capability of your support team….

Canned Actions go a long way in keeping communication with customers personal. And, they play a key role in automating…

This week HappyFox takes you to The Land of the Rising Sun. This post briefs you on how you can…

Customers occasionally create multiple tickets for the same issue. That’s why HappyFox has the merge tickets feature in place. Likewise,…