In its lifecycle, a ticket goes through many statuses and priorities. Priorities can be changed swiftly from a slick prompt…

We had a great run in 2012. HappyFox is growing by the leaps and bounds. We rolled out a lot…

In our quest to make customer support globally local, we travel this week to Italy. This post briefs you on…

SLA or no SLA, time bound responses impress customers a lot. How sweet it would be if you got to…

In our blog post this week, we will tell you how you can use Korean as your language of customer…

There are so many things you could do using the Smart Rules feature. Moving tickets that don’t meet the conditions…

We are always looking for ways to make the customer support workflow simpler and efficient. In many cases, you might…

HappyFox takes care of backing up and archiving your data with extreme care. The same level of attention is devoted…

Privates notes are a perfect for communicating internally or to talk to smack about the customer in private. Email notifications…

  One of the oldest languages, Arabic is also among the most widely spoken. HappyFox now allows you to support…

Our rollout from yesterday brings a lot of new features and enhancements to all HappyFox accounts. Some of the major…

We are excited to announce the latest features and enhancements that we are rolling out to all HappyFox accounts. Here…

In tickets, both your customers and staff members can attach multiple files to their responses. To make internal communication and…

  It is important to maintain that local flavor when providing support to a global customer base. HappyFox with its multilingual…

There could be many reasons for you to change the contact person who created a ticket. One scenario could be…

We are happy to announce that HappyFox is now available in Brazilian Portuguese. To start using HappyFox in Brazilian Portuguese, please…