Custom fields ensure that you get to collect specific, relevant information to know more about the issue and the customer…
To make the most out of the HappyFox smart rules feature, we are covering the actions that can be associated…
Talking to a customer support agent by phone is by far the quickest way to get an issue resolved. However,…
To offer round the clock support, it’s now a common practice employ support teams from multiple geographies. Naturally, members of…
With a few well thought out smart rules, you can automate a major chunk of your workflow. There are two…
Keeping people in the loop when you responding to a support request is just a click away. Earlier, you had…
You know what to do when you want to stay on top of the conversation of an unassigned ticket. But,…
Our recent update rollout went live yesterday with a bunch of new features and enhancements. Here are the few that…
In HappyFox, we ensure that you don’t have to do redundant tasks. We try to automate as much of the…
New Features Twilio phone integration (Available on request) New country field introduced for every instance New phone fields introduced for…
We know that any type of file can be attached to your replies in trouble tickets. One common question that…
Voice support isn’t the only highlight of our upcoming update rollout. The ability to merge tickets is part of the…
Customers love short and concise replies. Occasionally, you might want to elaborate your reply a bit further or point the…
All your responses to trouble tickets are faithfully reproduced in the helpdesk as well as the email notifications. Looking for…
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