Automated Actions with Smart Rules – Assigning Tickets

To make the most out of the HappyFox smart rules feature, we are covering the actions that can be associated when a smart rule is triggered. For better understanding, kindly check out the following articles:

  1. Enhance Productivity with Smart Rules
  2. Automated Actions with Smart Rules – Setting Status
  3. Automated Actions with Smart Rules – Setting Priority
  4. Automated Actions with Smart Rules – Adding Tags

Say you want to assign all tickets that are critical to an agent with experience. There is an action for that!


The Set assignee to action makes sure that all tickets that satisfy any or all of your conditions are assigned to a person you choose from the drop down menu to its right.

The use cases for this action could be anything from assigning tickets from a certain customer or emails with a specific term in the subject!