A new version of HappyFox went live last Sunday. Before we walk you through the features in detail over the…
It just takes a couple of clicks to create relationship between tickets in your helpdesk. By way of relating tickets,…
This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and…
HappyFox offers so many ways to keep multiple people in the loop. Resolving a trouble ticket with inputs from all…
Categories help a lot in keeping tickets organized in your help desk. But, you might not need a category every…
Reports make a valuable tool for business intelligence. That’s the reason we have integrated an advanced reporting module in HappyFox….
Smart rules in HappyFox work like a charm. With a thoughtful selection of smart rules, you could do away with…
Collecting contact information from customers is critical to keep the communication lines open. Email address and telephone numbers are two…
HappyFox is an extremely flexible help desk. You can either hand pick staff members who are experts in their domain…
Canned Responses take the pain out of sending out custom notifications to your customers. They help you clear out tickets…
Effective customer support requires focus and undivided attention. Those of you looking for an uninterrupted and distraction free environment when…
HappyFox API is updated to a new version (v1.1) and there are a lot of goodies for developers looking forward…
Conversation threads are a great way to stay on top of a support incident even after many months of its…
Advanced search doles out precise and accurate search results no matter how many tickets you have got in your help…
We have got quite a few interesting features lined up for you in our upcoming rollout happening over the weekend….
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