Highlights of May Rollout: Better Reports, New Related Tickets and More

A new version of HappyFox went live last Sunday. Before we walk you through the features in detail over the next few days, let’s quickly check out the major highlights of the rollout.

Better Reports

Custom Reports feature got a shiny coat of polish! Now, you can create reports in a multitude of time related filters like Ticket assignment, Ticket closure, Customer reply on ticket and staff reply on tickets.

Report Filters
Report Filters

Your selections are automatically saved so that you don’t have to change the parameter or the date range every single time!

New Ticket Creation Log

New Ticket Creation Log
New Ticket Creation Log

Going forward, when agents create tickets on behalf of the customer, that activity is clearly logged. This isn’t just limited to newly created tickets either. Even older tickets will now sport the precise ticket creation log.

New Related Tickets

To help you speed up your workflow, we now let you relate newly created tickets to existing ones right at the time of ticket creation itself.

Flexible Email Carbon Copy

Email Carbon Copy Options
Email Carbon Copy Options

Control who you want to be in the loop with ease. You can set category specific conditions when it comes CCing people.

Contact Groups by Domain Name

When you create a contact group with a domain name, all future contacts belonging to that domain are automatically added to the group. As an additional perk, contact groups are now available as a part of conditions in Smart Rules, Reports and SLA as well.

To learn about all the new additions, enhancements and bug fixes do check out our changelog! For any queries, ping us at support@blog.happyfox.com!