New features Tag auto suggestion(from existing tags) while adding new tags for tickets Sample smart rules, reports for new instances…

Going ahead with our series of posts focused on the various views of the HappyFox Reports feature, today let us…

In a continued effort to better understand the Reports functionality in HappyFox, we started covering the various views associated with…

This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and…

The World Wide Web is one of the last frontiers that’s open to every living soul in the true sense…

Few days ago, we showed you a sneak peek of the upcoming Advanced Search feature and yesterday we showed you…

Advanced Search isn’t the only new addition you are going to see in the coming weeks. There are some more…

To check the pulse of the customer support process, all you have to do is visit the Reports of your…

This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and small,…

If you could ignore all the flip flops and crazy things that they do, Twitter is an amazing source to…

Learning is fast moving to the online domain with a gazillion blogs and video tutorial networks catering to every niche…

The main tickets page is the Grand Central station for all the support requests. Tickets from all categories and priorities…

This interview is part of our Startup SuperStars series. The rise of WordPress from a nimble blogging engine to a…

Last week, we announced that the Advanced Search feature is ready to be rolled out in the next couple of…

No matter how many products you support or how many different support plans you have in your business, HappyFox helps…

So you’ve decided to make your customer support process a lot more efficient with HappyFox. Undoubtedly, that’s a splendid choice…