New features
- Tag auto suggestion(from existing tags) while adding new tags for tickets
- Sample smart rules, reports for new instances
- Sample My Queue conditions for any new helpdesk staff created
- More prominent display of highest priority and second highest priority in the instance, in the ticket box
Enhancements
- Added time spent and tags in canned actions form
- Associate logged in staff to new report creation form, by default
- Added activity log entry for message edited time
- Added ‘no-change’ option for ticket properties on Mass reply page
- Increased text type Custom fields to accept 200 characters
- If there is only one category in an instance, it will be auto selected in the new ticket form
- Removed “Create new ticket” link from Support center
- Caching counts for performance improvements
- Embedded new fonts within the application for performance improvements
Bug Fixes
- Fixed bug where spaces were allowed in the Name field in the new ticket form
- Fixed bug where inactive staff names were shown in the assign to dropdown in the move ticket page
- Fixed bug where viewing or editing a report containing a Custom field as condition would crash when the custom field type is changed
- Fixed bug where editing a smart rule was not possible in Internet Explorer
- Fixed bug in Reports (line charts) where the number of tickets was being hidden
