New features and enhancements for September 2012

Tag auto suggestion(from existing tags) while adding new tags for tickets
Sample smart rules, reports for new instances
Sample My Queue conditions for any new helpdesk staff created
More prominent display of highest priority and second highest priority in the instance, in the ticket box

Added time spent and tags in canned actions form
Associate logged in staff to new report creation form, by default
Added activity log entry for message edited time
Added ‘no-change’ option for ticket properties on Mass reply page
Increased text type Custom fields to accept 200 characters
If there is only one category in an instance, it will be auto selected in the new ticket form
Removed “Create new ticket” link from Support center
Caching counts for performance improvements
Embedded new fonts within the application for performance improvements

Fixed bug where spaces were allowed in the Name field in the new ticket form
Fixed bug where inactive staff names were shown in the assign to dropdown in the move ticket page
Fixed bug where viewing or editing a report containing a Custom field as condition would crash when the custom field type is changed
Fixed bug where editing a smart rule was not possible in Internet Explorer
Fixed bug in Reports (line charts) where the number of tickets was being hidden