Mass Reply functionality makes responding to multiple tickets a no brainer. Sometimes, you might have to reply back to tickets…

We’ve left no stone unturned when it comes to email support. As promised, and in a continued effort to make…

There is nothing like infographics to break down complex data sets into bite sized nuggets of consumable information. They are…

With proper rights (awarded at the discretion of the helpdesk administrator), anyone in the support team could edit staff responses….

There could many scenarios when the answer for multiple support requests are the same. It could either be a temporary…

Not long ago, we discussed about adding a quick reply to trouble tickets. In the same vein, you can add…

HappyFox is great at alerting you of important customer support requests. There is the red dot, exclamation mark, priority markers…

The friendly user interface of HappyFox makes sure that everything you need to know about a ticket is right in…

Canned Actions save a ton of time when replying to customer support queries. Ideally, canned actions are used to respond…

This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and…

Tags in HappyFox are the invisible threads that hold related tickets together. Yes, there is a related ticket feature that…

In the final part in the series of Understanding Reports articles, today let us take a look at the Customer…

Continuing from where we left off in our efforts to understand the Reports functionality, today let us take a look…

As promised and previewed, the updates for the month of September were rolled out yesterday. This rollout has a gamut…

Categories in HappyFox is a great way to offer specialized support. From time to time, you might want to move…

New features Tag auto suggestion(from existing tags) while adding new tags for tickets Sample smart rules, reports for new instances…