Couple of months ago, we promised a regular publication schedule covering a wide range of topics to help you run…

HappyFox works overtime to intimate and alert you about ticket level actions at every turn of the way. Two examples…

Thanks to the Actions drop down menu, the Sort and Category filters, coupled with the good old search field, finding…

Breaching Service Level Agreements (SLA) hurt your business in two different ways. Your credibility takes a severe beating and you…

Understanding the mindset of the customer is key when providing support. Equipping ourselves with the history of a customer’s previous…

Looking for a way to edit a staff reply? Whatever the reason might be, it’s possible to edit or update…

Are you someone who handles tickets from multiple queues? If so, from time to time you might find tickets with…

Attending to unresponded tickets is priority number one. We’ve already talked about the little red dot that alert you of unresponded tickets….

Not everyone wants to land on the pending ticket queue. It might either be your role or by personal choice,…

The goal is to resolve all the tickets that land on the support queue. But, it’s not really productive to…

Redundancy is inevitable in the customer support business. Depending on how capable your helpdesk app is, the burden might lighten…

Linking support tickets that are related has two benefits – recurring issues can be tracked better and it makes ticket…

Ever had a customer telling you that he is facing the same issue on two different products he is using?…

It is impossible go on with a support process without unique ticket numbers. HappyFox automatically generates ticket numbers with a…

There are a ton of interesting support queries that come our way every passing day. Not all of it might…

As a part of our new upgrade rollout, you can now edit the ticket subject line right from the Ticket…