Last week, we announced that the Advanced Search feature is ready to be rolled out in the next couple of weeks. But, even before the upgrade, we thought it would be really helpful to explain in detail what you can expect from this new addition to your helpdesk.
There are two different ways one can use the Advanced Search feature. You can either type in the search attributes and keywords yourself or use the advanced search form instead.
First, there is the new Advanced Search form with multiple search fields. Just click on the drop down icon in the Search Tickets box to bring it up. To start with, enter the keywords you are searching for. Now, to narrow down the search results, you have four more attributes – Assignee, Customer, Priority and Tag. Entering data in these fields will narrow down the number of results than usual.
For example, let’s say you are searching for the keyword Invoice with John and Bob as Assignees and Billing as the Tag. Advanced Search will now show only those tickets that have the word invoice, tagged Billing and assigned to either John or Bob. Add customer name in the mix and you’ll get only those tickets created by this customer that satisfies all the other search parameters.
For power users, we have made it even more easier. Enter the search attributes and the values separated by a comma to execute an advanced search. So, for the above mentioned example, you’ll have to enter the following in the search box without the quotes “tag: billing, assignee: john, bob, customer: jason, keyword: invoice, priority: high”.
Hit Enter and the results will show up in no time. Don’t worry about having to type such a lengthy search query. HappyFox will start displaying automatic suggestions as soon as you begin typing, making this a whole lot faster.
Narrowing down search results is all good. It saves a ton of time and saves the hassle of sifting through a mountain of search results. But is that all it’s good for? Of course not. The beauty is, these search fields are equally powerful in their own right as they are when used in combination.
Looking for a way to find what tickets are assigned to a staff member? In a real hurry to find all the critical tickets that need to be addressed on priority? Need a shortcut to find and assign previously unassigned tickets? The answer for all these questions are the same – use the respective search fields.
The results you get will be extremely precise and relevant than it’s today. You can start using this feature in a few short days!