Customer service blogger, HappyFox enthusiast.
The title is not incomplete. The definition is. There are enough and more articles on the web that give their…
The right help desk solution is required to assert your authority as a trusted customer service provider for your business….
Picture this. A well dressed man walks into a car showroom and requests to be shown the hatchback models in…
You may have been running a successful organisation, living within the bubble that everything your company does is purely customer-centric…
“Thanks Tim for nominating me. My name is John Doe and I am going to take up the Ice Bucket…
It’s summer and every family is having preparations in full swing for the holiday season. Your support agents are going…
In an ideal world, what is the total number of pending tickets you would like to see in your organization’s…
Every great product out there comes with at least ten other competitors. When your competitor is making a product that…
We often keep hearing the word ‘Customer Service Culture’ a lot and yet we never give too much attention to…
The HappyFox knowledge base and support center were built primarily with the intention of simplifying customer service. We, here at…
How to bring together a great customer support team by asking right questions? Even a great help desk tool can…
HappyFox has always been the intuitive and friendly help desk software that gave you all the right features that were…
For your organisation to witness stupendous growth, it is highly important that every single employee in your company has a…
The number of questions asked on brand pages on Facebook has increased by 85% over the last year ~ Social…
No great product is going to sustain in the market without knowing the needs of the customer – pre and…
The days of Support agent → Customer model of customer service are behind us. Customers find data input to be…
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