Murali Satagopan

Last year for Christmas, a famous airliner company surprised all of their customers by asking them for a Christmas wish-list…

Running a successful help desk requires tracking certain important metrics that will contribute to providing exceptional customer service. Having been…

Note: This integration is no longer available because Screenr was shut down on November 12, 2015. Effective communication is very…

Generating leads, acquiring and retaining customers require sales leaders to constantly refine their sales processes by understanding customers better. With…

‘If you’re not serving the customer, your job is to be serving someone who is.’ – Jan Carlzon, Ex-CEO SAS….

Travel providers are struggling, thanks to disturbing economic downturns, poor weather conditions and changing trends amongst travelers these days. Yet,…

[pullquote]“Customers are 91% more likely to never go back to a company that gave them poor service.”[/pullquote] According to the…

Imagine how simple life would be if you could trigger a Clickatell SMS every time a HappyFox ticket gets created?…

Help desk and CRM is a win-win combination for any company. It not only lets your sales and support teams…

Before we go ahead and describe what is special about this revamped self-service portal and the Support Center, we would…

Ever had a situation where your support team made a high-profile customer wait too long for an issue? And you…

This is a guest post by Stefanie Amini, Marketing Director, WalkMe Customer care can turn out to be quite expensive…

A help desk and a CRM combination would provide the perfect platform to enable strong customer relationships for a company….

Have you ever been to the bagel shop right outside your office? (Who am I kidding? Of course, you have!)…

If you were wondering what was cooking in our HappyFox kitchen, well here’s the big news. We were strengthening the…

Don’t panic. You’re not on the wrong site. The old HappyFox just decided to shed some skin and don a…