Tags in HappyFox are the invisible threads that hold related tickets together. Yes, there is a related ticket feature that glues associated tickets together. But, what if you want to bring together tickets that are loosely related to each other?
There is no point in linking all tickets requesting for a demo of the product as related either. That’s when tags come into play. They can be created with ease from the Tags section in the ticket details page.
With the new update rollout, adding tags has become even more simpler. As soon as you start typing, HappyFox will start auto suggesting existing tags and you can add relevant ones in a single click.
Each ticket can have multiple tags and you can look them all up by using the search box!