In the final part in the series of Understanding Reports articles, today let us take a look at the Customer Activity view. For better understanding, read these articles before diving in:
- Harness the Power of Custom Reports
- Understanding Reports: Tabular View
- Understanding Reports: Response Stats View
- Understanding Reports: Staff Performance View
- Understanding Reports: Staff Activity View
The Customer Activity icon is located fifth from right, at the far end of row. For a change, this view gives insights about the customer activity.
Number of tickets
Indicates the number of tickets created by a customer.
Number of tickets created by a customer that are in a pending state.
Total number of tickets, created by a customer and has a Completed state. Closed and resolved tickets are counted here.
No of replies
The total number of support staff replies added on all tickets by the customer.
The total time spent by all help desk staff members in working on all tickets, that have been raised by this customer.
That’s sums up all that’s to know about the various views of a report. Got any questions in your mind?