It’s always helpful to have as much information about the customers as possible. In fact, customers tend to have multiple…

The most recent rollout of new features in HappyFox also saw the arrival of many new languages. This post briefs…

Having a hard copy of the support ticket in hand is of great help for support agents on the field….

A gorgeous and intuitive interface is one of the USPs of HappyFox. Our design team is always hard at work…

Helping customers at a moment’s notice is something that everyone expects from a customer support team. It’s very much desirable…

We are glad to announce that the first rollout of the new year is around the corner. It’s scheduled to…

To help you broaden your customer support operations, this week we feature a new translation from our growing list of…

In its lifecycle, a ticket goes through many statuses and priorities. Priorities can be changed swiftly from a slick prompt…

We had a great run in 2012. HappyFox is growing by the leaps and bounds. We rolled out a lot…

In our quest to make customer support globally local, we travel this week to Italy. This post briefs you on…

SLA or no SLA, time bound responses impress customers a lot. How sweet it would be if you got to…

In our blog post this week, we will tell you how you can use Korean as your language of customer…

There are so many things you could do using the Smart Rules feature. Moving tickets that don’t meet the conditions…

We are always looking for ways to make the customer support workflow simpler and efficient. In many cases, you might…

HappyFox takes care of backing up and archiving your data with extreme care. The same level of attention is devoted…

Privates notes are a perfect for communicating internally or to talk to smack about the customer in private. Email notifications…