Yes, you read it right. This week, we highlight how HappyFox, the simplest customer support software, can assist you in…

Engaging potential customers from your website via live chat is a brilliant business move. But, to convert those leads you’ll…

After reading about the merge tickets feature from last week, I’m sure some of you might be wondering if it’s…

How many times have you come across multiple tickets created by the same customer over the same issue? And with…

This week’s blog post on our translation updates tells you how you can enable Danish as the language of communication…

It’s always helpful to have as much information about the customers as possible. In fact, customers tend to have multiple…

The most recent rollout of new features in HappyFox also saw the arrival of many new languages. This post briefs…

Having a hard copy of the support ticket in hand is of great help for support agents on the field….

A gorgeous and intuitive interface is one of the USPs of HappyFox. Our design team is always hard at work…

Helping customers at a moment’s notice is something that everyone expects from a customer support team. It’s very much desirable…

We are glad to announce that the first rollout of the new year is around the corner. It’s scheduled to…

To help you broaden your customer support operations, this week we feature a new translation from our growing list of…

In its lifecycle, a ticket goes through many statuses and priorities. Priorities can be changed swiftly from a slick prompt…

We had a great run in 2012. HappyFox is growing by the leaps and bounds. We rolled out a lot…

In our quest to make customer support globally local, we travel this week to Italy. This post briefs you on…

SLA or no SLA, time bound responses impress customers a lot. How sweet it would be if you got to…