This week we travel to Greece, the cradle of Modern Civilization. Greece also happens to be the birth place…

HappyFox offers so many ways to keep multiple people in the loop. Resolving a trouble ticket with inputs from all…

This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and small,…

Categories help a lot in keeping tickets organized in your help desk. But, you might not need a category every…

  Novak Djokovic, Ana Ivanovic, Jelena Jankovic, Nenad Zimojic and Janko Tipsarevic. What’s common to these Tennis Players apart from…

Reports make a valuable tool for business intelligence. That’s the reason we have integrated an advanced reporting module in HappyFox….

  Our journey to better customer support takes us to Thailand this week. The national and official language of Thailand,…

As of today morning (March 26, PST), Google seems to have started blocking outgoing emails sent from some HappyFox accounts which were authenticated…

Smart rules in HappyFox work like a charm. With a thoughtful selection of smart rules, you could do away with…

Our quest to localize Customer Support takes us to Hungary, this week. In the course of writing this article, I…

Collecting contact information from customers is critical to keep the communication lines open. Email address and telephone numbers are two…

This week we feature Bulgarian from our list of Languages. This blog post briefs you on how you could start…

HappyFox is an extremely flexible help desk. You can either hand pick staff members who are experts in their domain…

Canned Responses take the pain out of sending out custom notifications to your customers. They help you clear out tickets…

This week we make a pit stop at Poland, a country known for its efforts in preserving its rich cultural…

Did you know, India is the only country in the world that is home to people speaking more than several…