Our journey to better customer support takes us to Thailand this week. The national and official language of Thailand,…

As of today morning (March 26, PST), Google seems to have started blocking outgoing emails sent from some HappyFox accounts which were authenticated…

Smart rules in HappyFox work like a charm. With a thoughtful selection of smart rules, you could do away with…

Our quest to localize Customer Support takes us to Hungary, this week. In the course of writing this article, I…

Collecting contact information from customers is critical to keep the communication lines open. Email address and telephone numbers are two…

This week we feature Bulgarian from our list of Languages. This blog post briefs you on how you could start…

HappyFox is an extremely flexible help desk. You can either hand pick staff members who are experts in their domain…

Canned Responses take the pain out of sending out custom notifications to your customers. They help you clear out tickets…

This week we make a pit stop at Poland, a country known for its efforts in preserving its rich cultural…

Did you know, India is the only country in the world that is home to people speaking more than several…

Effective customer support requires focus and undivided attention. Those of you looking for an uninterrupted and distraction free environment when…

Supporting your customers in their local language is one of the best ways to get to the bottom of an…

HappyFox API is updated to a new version (v1.1) and there are a lot of goodies for developers looking forward…

Conversation threads are a great way to stay on top of a support incident even after many months of its…

Advanced search doles out precise and accurate search results no matter how many tickets you have got in your help…

We have got quite a few interesting features lined up for you in our upcoming rollout happening over the weekend….