November 2013 updates – Transformation season

We delivered a whole range of updates to you during our October release. The November updates take it a notch higher and give you some stunning new features, integrations and lot more.

As usual, this Sunday the 24th of November will see a roll out that promises to bring you a much smoother HappyFox experience.

On account of this, your HappyFox account will be down for maintenance on Saturday (23 Nov 2013)/ Sunday (24 Nov 2013) at the following time.

The scheduled downtime will be between:

7.30 PM – 10.30 PM PST on Saturday, Nov 23, 2013
2:30 AM – 5:30 AM GMT on Sunday, Nov 24, 2013
8:00 AM – 11:00 AM IST on Sunday, Nov 24, 2013

Let’s take a look at what the November release has in store.

The Game Changers

Integrations

  • Zapier Integration – Create zaps and integrate with other applications when a ticket is created on HappyFox
  • Magento Integration – Get all your eCommerce information from Magento on your HappyFox ticket

New Features

  • Forum on your Support Center – Get closer with your customers.  Discuss ideas, issues and resolve them.
  • Support for adding inline images in replies and private notes in tickets. Have your images embedded in messages!
  • Announcement bar – Announce updates and news to your customers with the announcement bar on your Support center

Enhancements

Contacts

  • The option to send contact account invitation notification is now disabled, while adding a contact from the add contact form
  • API Enhancements – now possible to read the contact group members with the “Read Contact group by ID” end point
  • Now showing only relevant contacts as per tickets filtered in the report view >> contacts activity tab

Support Center

  • Google+ Authentication for customer log in in Support Center
  • UI enhancements in the newly designed Support center

Miscellaneous

  • Private Notes and Private Notes/Staff Reply filter condition in reports view
  • Saved search list now shows in alphabetical order
  • Improved listing of active/inactive staff under Manage >> Staff

Bug Fixes

  • Fixed a bug where it was possible to save custom fields with blank values
  • Fixed a bug where exporting reports was throwing some error due to mismatch between old and new custom fields
  • Fixed an issue where it was not possible to click on the ticket subject in the related tickets section, when the ticket does not contain a subject
  • Fixed a bug where the landing page preferences were not honoured and “All” tickets page was being loaded instead
  • Fixed a bug where the message snippet was not showing the latest edited message
  • Fixed a bug where the Next ticket link was not working in certain cases
  • Fixed bug where the time stamp was not shown correctly in the ticket box in the ticket list page. This was caused by the recent move to Jinja templates
  • Fixed bug where some email IDs with non-ASCII characters were not shown correctly in the CC/BCC fields on ticket detail page

rethas

I head product operations at HappyFox. Connect with me on Google+