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Feature GuidesHappyFox Help Desk

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Create a separate ticket thread by splitting an existing ticket

If an existing ticket thread seems to cover more than one issue and needs to be segregated into individual tickets,…

HappyFox blog
Feature GuidesHappyFox Help Desk

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Add related tickets to create ticket relationships

HappyFox provides you with a convenient way to add one or more related ticket(s) to any ticket. This feature can…

HappyFox blog
Feature GuidesHappyFox Help Desk

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Avoid concurrent staff responses on the same ticket

A help desk “collision” occurs when two, or more, staff members are working on the same ticket and update the…

HappyFox blog
Feature GuidesHappyFox Help Desk

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Forward ticket contents to an external recipient

Have you ever felt the need to forward a ticket’s contents via email and hung your head in despair? Fret…

HappyFox blog
HappyFox Help DeskNews & Updates

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Looking Ahead to 2012

It’s that time of the year again, when we look at the calendar and countdown the last few days of…

HappyFox blog
Customer ServiceHappyFox Help Desk

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Create, manage and report on SLAs within your help desk

Our latest feature addition is Service Level Agreement (SLA) Management*. SLAs, each with its own specific set of conditions and…

HappyFox blog
Feature GuidesHappyFox Help Desk

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Provide your techs in the field with printed service requests

As part of your support offering to customers, it may be necessary for your techs to personally visit the customer’s…

HappyFox blog
Customer ServiceHappyFox Help Desk

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What Your Startup can Gain by Delivering Great Customer Service

“Try making your customer service not merely good, but surprisingly good. Go out of your way to make people happy….

HappyFox blog
HappyFox Help Desk

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Giving HappyFox a custom look and feel

We have a range of web apps in our portfolio, each one with a differing customer base spread across the…

HappyFox blog
Customer ServiceHappyFox Help Desk

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3 definitive tips to efficiently resolve support requests

The ability to swiftly, and efficiently, resolve support requests is one that both your customers and help desk staff would…

HappyFox blog
HappyFox Help DeskSelf-Service

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Creating a self service help desk using the Knowledge Base

“Knowledge Base : A special kind of database for knowledge management, providing the means for the computerized collection, organization, and…

HappyFox blog
Customer ServiceHappyFox Help Desk

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The importance of a customer support system

Whether you’re a small team of website designers or a large business with international operations, one of your key objectives…

HappyFox blog
Customer ServiceHappyFox Help Desk

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Manage your customer support activities with HappyFox

We’re excited to announce the formal launch of HappyFox. A week back, we rolled out the initial site and began…

HappyFox blog
HappyFox Help Desk

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Choosing a name for our web-app

When we kick-started our plan to launch a hosted customer support app, we utilized every element of creativity within our…

HappyFox blog
HappyFox Help Desk

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Customer Support Software on the Cloud

Software as a Service, SaaS, is a business model that’s being embraced by a growing number of organizations across the…

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