Search Engine Optimization (SEO) is important for the success of any online business. Without a good SEO strategy for your…

What is a Help Desk Ticket Status? During a support ticket’s lifecycle, it goes through many teams and support agents….

Why are Due Dates Important for Support Tickets?  The primary goal of any customer support organization is to ensure the…

Do you want to build an e-commerce or an internet business online? If yes, picking the right payment gateway provider…

When to Split a Ticket? As part of a helpdesk system, you will frequently come across a situation where your…

What is an Omnichannel Help Desk Software? Omnichannel Help Desk Software engages with customers across multiple channels of communication to…

Almost all the help desk software come with a Tagging feature – a provision to tag related support queries or…

What is Approval Management? Approval Management refers to the workflow that is required in getting an item, process, or invoice…

Modern organizations need the most effective project management software to remain competitive. If you’re in the hunt for one, it…

It might be tricky to pick amongst two of the best form builders/survey tools. During this time of confusion, I…

Competition among project management software is generally intense. Popular names such as Asana, Trello, and Basecamp dominate this market space….

Want a dashboard that will help you get an overall view of your customer support service? Here is something that…

Slack is a lot more attractive for smaller, early-stage organizations with its relatively simple user-interface and essential features. Teams, however, is better equipped for organizations of all sizes, with its powerful native feature set and attractive pricing.

Customer service rarely fails all at once. It is an essential part of any successful business. Negative customer experiences can…

Chatbot design plays a major role in how users perceive and interact with your bot. Even the most powerful AI…

With both RingCentral and 8×8 offering relatively similar features plans for comparable pricing, it can be hard to know which one is the best. In this blog, we’ll try to compare and contrast the two VoIP giants.