Not all support requests are equal. Some tickets might have to be addressed at the earliest, even if it means…

In HappyFox, the subject line of a support request email is automatically converted into the title of the ticket. Whenever…

In a business, support requests are often handled by one person with one or more people monitoring the entire process…

There could be so many reasons to reopen a closed ticket. Earlier, we looked at how a ticket could be…

Few weeks ago, we covered how to import contacts from a database to your HappyFox account and organize them into…

Ticket statuses are an important indicator of how robust your support process actually is. Out of the box, HappyFox comes…

It’s just a few weeks since we announced the new enhancements and improvements to HappyFox. Now, we are back with a…

Your support team members are the most important assets in keeping customers happy. In HappyFox, every member in your team…

It’s imperative to document a support ticket every step of the way. Proper documentation of a resolution is a must…

At times, a customer might not reply back to the support response in time. So, it’s alright to archive the…

There could be two scenarios when you don’t want to update the customer of the ongoing conversation in a ticket….

Team HappyFox hasn’t left any stone unturned when it comes to alerting or making you aware of the tickets that…

Couple of weeks ago, we intimated you about the enhancements and improvements that we have made to HappyFox. Here is…

We have already talked about Smart Rules and how better you could boost the productivity of your team with it,…

If your company handles support requests from customers across multiple categories, you might want to prioritize the tickets that need…

A support process would be so incomplete with the absence of file attachments in support queries. Imagine a situation where…