A live chat widget on your BigCommerce store is not just a nice to have chat box, but it is…

The Covid-19 pandemic has brought remote work into focus across the world. An increase in the remote workforce has created…

BigCommerce is a top e-commerce platform that is widely used by businesses to build e-commerce stores and sell their products…

Your Shopify e-commerce store is incomplete without a live chat widget that can humanize the online shopping experience for your…

Live chat is rapidly becoming the preferred choice of support for online businesses. Get your business chat ready!

Have you ever entered a brick and mortar retail store and ended up purchasing some additional products apart from the…

Most consumers begin their customer service engagement online and rely on support agents when they can’t resolve issues on their…

Customer Self-Service is a system that helps users to access information and perform mundane tasks without requiring the assistance of…

Your live chat widget is a constant source of high quality leads. By integrating your Salesforce account with live chat,…

Live chat is a hassle-free way to nurture leads when combined with Salesforce. See how HappyFox Chat – Salesforce integration works and how it benefits you.

Omnichannel Support has become the new benchmark for providing excellent customer service. The very fact that you landed on this…

You don’t get a second chance to make a good first impression. Employee onboarding offers employers that chance to make a lasting impression that will stay with new recruits for the rest of their careers.

“Your customer doesn’t care how much you know until they know how much you care” – Damon Richards

The Kanban is a tried and tested model that has yielded amazing results for modern IT project management and software…

One process that is often overlooked in customer support but almost always takes up time and energy is handling approvals….

Your Help desk can be used for a variety of use-cases be it an Internal Help Desk, Customer Service Desk,…