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Creating and Managing Priorities

Not all support requests are equal. Some tickets might have to be addressed at the earliest, even if it means…

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Quick Tip: Changing Subject Line in Replies

In HappyFox, the subject line of a support request email is automatically converted into the title of the ticket. Whenever…

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Keep People in the Loop

In a business, support requests are often handled by one person with one or more people monitoring the entire process…

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Reopening Closed Tickets

There could be so many reasons to reopen a closed ticket. Earlier, we looked at how a ticket could be…

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Exporting Contacts from Your Account

Few weeks ago, we covered how to import contacts from a database to your HappyFox account and organize them into…

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Creating and Modifying Ticket Statuses

Ticket statuses are an important indicator of how robust your support process actually is. Out of the box, HappyFox comes…

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Inline Title Editing, Improved Activity Log and More New Features

It’s just a few weeks since we announced the new enhancements and improvements to HappyFox. Now, we are back with a…

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Creating Staff and Assigning Roles

Your support team members are the most important assets in keeping customers happy. In HappyFox, every member in your team…

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HappyFox Help Desk

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Adding Checks and Balances Before Closing a Ticket

It’s imperative to document a support ticket every step of the way. Proper documentation of a resolution is a must…

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Re-opening Closed Tickets On Customer Reply

At times, a customer might not reply back to the support response in time. So, it’s alright to archive the…

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Adding a Response Without Alerting the Customer

There could be two scenarios when you don’t want to update the customer of the ongoing conversation in a ticket….

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Quick Tip: Make The Little Red Dot to Go Away

Team HappyFox hasn’t left any stone unturned when it comes to alerting or making you aware of the tickets that…

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Highlights of the New HappyFox Enhancements

Couple of weeks ago, we intimated you about the enhancements and improvements that we have made to HappyFox. Here is…

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Filtering Emails Using Smart Rules

We have already talked about Smart Rules and how better you could boost the productivity of your team with it,…

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Customizing the Ticket Queue

If your company handles support requests from customers across multiple categories, you might want to prioritize the tickets that need…

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Feature GuidesHappyFox Help Desk

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Quick Tip: Attaching Files to Support Requests

A support process would be so incomplete with the absence of file attachments in support queries. Imagine a situation where…

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