Most consumers begin their customer service engagement online and rely on support agents when they can’t resolve issues on their…

Customer Self-Service is a system that helps users to access information and perform mundane tasks without requiring the assistance of…

Your live chat widget is a constant source of high quality leads. By integrating your Salesforce account with live chat,…

Live chat is a hassle-free way to nurture leads when combined with Salesforce. See how HappyFox Chat – Salesforce integration works and how it benefits you.

Omnichannel Support has become the new benchmark for providing excellent customer service. The very fact that you landed on this…

You don’t get a second chance to make a good first impression. Employee onboarding offers employers that chance to make a lasting impression that will stay with new recruits for the rest of their careers.

“Your customer doesn’t care how much you know until they know how much you care” – Damon Richards

The Kanban is a tried and tested model that has yielded amazing results for modern IT project management and software…

One process that is often overlooked in customer support but almost always takes up time and energy is handling approvals….

Your Help desk can be used for a variety of use-cases be it an Internal Help Desk, Customer Service Desk,…

Shopify is a hugely popular e-commerce platform, but there’s also their premium offering called Shopify Plus.  Shopify Plus is Shopify’s…

In help desk ticketing use-cases, it’s common to find yourself having to create similar support tickets over and over. Creating…

COVID19 is yet another test of man’s collective strength and determination. We will fight and we will win. In time…

Ticket assignment is one of the simplest yet essential steps to handle and close tickets in a help desk. Your…

What is a knowledge base or a self-help portal? A Knowledge Base is a self-service online library of information about…

Customer support doesn’t start when something breaks. It starts the moment a customer lands on your site, signs up, or…