The friendly user interface of HappyFox makes sure that everything you need to know about a ticket is right in…
Canned Actions save a ton of time when replying to customer support queries. Ideally, canned actions are used to respond…
This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and…
Tags in HappyFox are the invisible threads that hold related tickets together. Yes, there is a related ticket feature that…
In the final part in the series of Understanding Reports articles, today let us take a look at the Customer…
Continuing from where we left off in our efforts to understand the Reports functionality, today let us take a look…
As promised and previewed, the updates for the month of September were rolled out yesterday. This rollout has a gamut…
Categories in HappyFox is a great way to offer specialized support. From time to time, you might want to move…
New features Tag auto suggestion(from existing tags) while adding new tags for tickets Sample smart rules, reports for new instances…
Going ahead with our series of posts focused on the various views of the HappyFox Reports feature, today let us…
In a continued effort to better understand the Reports functionality in HappyFox, we started covering the various views associated with…
The World Wide Web is one of the last frontiers that’s open to every living soul in the true sense…
Few days ago, we showed you a sneak peek of the upcoming Advanced Search feature and yesterday we showed you…
Advanced Search isn’t the only new addition you are going to see in the coming weeks. There are some more…
To check the pulse of the customer support process, all you have to do is visit the Reports of your…
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