Keeping people in the loop when you responding to a support request is just a click away. Earlier, you had…
You know what to do when you want to stay on top of the conversation of an unassigned ticket. But,…
Our recent update rollout went live yesterday with a bunch of new features and enhancements. Here are the few that…
In HappyFox, we ensure that you don’t have to do redundant tasks. We try to automate as much of the…
New Features Twilio phone integration (Available on request) New country field introduced for every instance New phone fields introduced for…
We know that any type of file can be attached to your replies in trouble tickets. One common question that…
Voice support isn’t the only highlight of our upcoming update rollout. The ability to merge tickets is part of the…
Customers love short and concise replies. Occasionally, you might want to elaborate your reply a bit further or point the…
All your responses to trouble tickets are faithfully reproduced in the helpdesk as well as the email notifications. Looking for…
This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and…
A rose by any other name would smell as sweet. The same is the case with HappyFox. Your favorite helpdesk…
We at HappyFox love transparency. There is no fine print or hidden charges to worry about. From feature availability on…
Email integration works like charm in HappyFox and ensures that all customer complaints are converted to tickets. Embeddable form widgets are…
The number of categories available in your account depends on your HappyFox subscription plan. When you are running out of…
Mass Reply functionality makes responding to multiple tickets a no brainer. Sometimes, you might have to reply back to tickets…
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