New-age companies are actively considering in-app chat as a feature-rich alternative to one of the primary channels in the CX space – emails. Here’s a comparative study of in-app chat vs. email support.

In-app chat is an effective way to engage with customers within the mobile app. Read on to find why you should implement in-app chat for your business.

Learn ways to customize your HappyFox Help Desk to make it an extension of your company brand.

Data visualization renders raw data in the form of graphical diagrams and reports, yielding actionable information. Here is a complete guide for which type of data visualization to choose when.

A List of Top 5 Zendesk Alternatives for Customer Support. HappyFox Help Desk • Kayako • HelpShift • Zoho Desk • Jira Service Desk

At the rate mobile support is evolving, you can now adopt powerful in-app chat SDK to provide personalized mobile support. Here’s an overview of in-app chat for support.

Facilitate learning for your support agents through HappyFox University.

Making customers succeed will make your business succeed. Let’s breakdown how customer success works and how to make your customers succeed.

Learn how to perform ticket level actions on the go in your HappyFox Help Desk through emails.

5 practical ideas to kickstart workflow automation in Salesforce with HappyFox Workflows.

Customer success is more than a buzzword. This customer success guide compiles everything you need to get introduced to this crucial value addition strategy.

Imagine being in a room where the lights are turned down and there is a white screen blinding you. Uncomfortable, right? Dark interfaces came up as a solution for easier screen viewing in low light conditions.

Companies deal with document-heavy approval processes every day. Here are some common roadblocks to automating approval processes and how to navigate them.

By driving faster decision-making, Approval Workflows improve the speed of execution and process efficiency. Here are the key benefits of adopting workflow automation.

Working with data and numbers everyday? Scheduled report is your friend, read to know more about it.

Multilingual customer service is essential to build relationships with global customers. Explore multilingual customer service, its benefits, and how to adopt.