Learn about the cool Slack apps that can convert your Slack workspace into your support team’s command center.

Want to know the Current State of IT Support and where it is heading to?Looking to make IT Support better by catching up with latest technology trends? Find answers in this blog.

Effective goals are a guideline to what matters to your business and how to achieve it. Read how to set and align customer support goals with your company OKRs.

Conversational ticketing brings support where employees are at – Slack. Read which is better for IT support – Conversational ticketing or Email ticketing.

Is it time for you to move from Shared Inboxes? Read the extensive advantages Help Desk software has over a Shared Inbox and 7 reasons why you should use it.

A visual analysis of in-app chat vs. emails to help you choose the right channel for your business.

What makes customers stay with you and what makes them run towards the door? Earning customer loyalty isn’t easy. These 35 customer loyalty stats can help you.

Customers today are aware of the evolving CX space & what they can expect from a brand. Here are 9 must-have skills to drive customer success in 2021.

Feedback drives key business decisions and business growth. Here are 6 best practices for customer satisfaction surveys to help you gauge customers’ feedback.

Read how you can encourage Self Service within your organization using HappyFox Assist AI.

Self-service enables organizations to scale service and empower users to handle their IT issues better. Here are 6 steps to measure the success of self-service.

Unofficial IT support on Slack can put process compliance at risk. Read how you can provide hassle-free Slack IT support while managing process compliance.

Can employee communication and support be handled within the same tool? Find out how to use Slack for Support in this post.

There are certain capabilities to look for when evaluating IT self-service solutions. Here’s a handy self-service checklist in this blog to give you an idea.

Self-service guides employees through their everyday hiccups. Read the benefits of IT self-service for employees and how it empowers them to help themselves.

Today’s customers want immediate solutions and don’t waste their time reading through elaborate and lengthy copy. However, the traditional static…