We interact with chatbots daily—from booking flight tickets on a mobile app to receiving technical help. They’re almost as ubiquitous…

Want to make the most out of Live Chat? Read the common mistakes & the best practices to tackle them.

If you do business, you know that your prime commodity is not your product or service but attention–specifically that of…

Here are nine reasons why customer service is essential to growing your business.

Want to learn about optimizing your Knowledge base for SEO from basics? Here’s a comprehensive guide for you to get started.

Learn innovative ways to leverage chatbots and grow your online business in 2021.

Connect HappyFox and Salesforce B2C Commerce to give agents the context they need.

Imagine chatting with a company to return a purchase without even talking to a real human – that’s what a…

Coordinate your GitLab issues with HappyFox tickets for better DevOps support.

Adopting conversational ticketing helps you provide IT support on Slack. Find out the benefits of conversational ticketing, challenges, and the best practices.

Learn about the cool Slack apps that can convert your Slack workspace into your support team’s command center.

Want to know the Current State of IT Support and where it is heading to?Looking to make IT Support better by catching up with latest technology trends? Find answers in this blog.

Effective goals are a guideline to what matters to your business and how to achieve it. Read how to set and align customer support goals with your company OKRs.

Conversational ticketing brings support where employees are at – Slack. Read which is better for IT support – Conversational ticketing or Email ticketing.

Is it time for you to move from Shared Inboxes? Read the extensive advantages Help Desk software has over a Shared Inbox and 7 reasons why you should use it.

A visual analysis of in-app chat vs. emails to help you choose the right channel for your business.