Integrate Azure DevOps with HappyFox Ticketing System

Last Updated: April 6, 2021

Azure DevOps offers flexible issue and project tracking with best-in-class agile tooling for software teams. HappyFox is a powerful omnichannel help desk optimized for modern support teams. By integrating Azure DevOps with HappyFox Help Desk, you can manage bugs and issues, view details of any Azure DevOps work item quickly, and boost productivity — from a single platform.

In this blog post, let’s explore in-depth on how you can improve collaboration between support and engineering teams by integrating HappyFox and Azure DevOps.

Benefits of HappyFox – Azure DevOps Integration

1. Ensure no bugs are left unaccounted

Support teams can effortlessly escalate and link HappyFox Support tickets to Azure DevOps work items. Notify engineering teams of bugs that are hindering your customers’ experience and get updates on the work items’ status -— all from within your HappyFox Ticket Details Page.

2. A 360 view from support to engineering

In Azure Boards, developers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues -— without having to leave Azure DevOps.

3. Get Total Control on Synchronization

Customize the different synchronization options to fit your teams’ workflows. You can choose if you want comments from Azure DevOps to show in your HappyFox account and you can share ticket updates from HappyFox help desk to Azure Boards as well.

Create and link Azure DevOps work item with HappyFox tickets

What often starts out as typical customer bug report for a product, often evolves into new work that requires the collaborative effort of the support and development teams within an organization. Now you can turn these customers’ issue reports into trackable Azure DevOps work items that your engineering teams can work upon.

Using the new work item form in HappyFox, you can capture all the details of a new work item: who’s responsible for it, when it’s due, what needs to be done, and what project it’s for–so nothing falls between the cracks.

And ticket subject and description are automatically pre-filled in Azure DevOps work items so you keep important updates and context tied to the work it’s about.

Track Azure DevOps work item progress without leaving HappyFox

With the new integration, you can track the progress on Azure DevOps work items connected with support tickets right from the HappyFox Ticket details page.

After you link an Azure DevOps work item with a ticket, you can track the task status, change the assignee and/or due date, add it to a project, or open it in Azure DevOps. You won’t need to switch between tools, so you can stay in your workflow.

Better yet, you can even choose to auto-close the HappyFox ticket when the linked Azure DevOps work item is done.

Already a HappyFox help desk and Azure DevOps customer? Get Started on Azure DevOps issue tracking integration today!

Already using the integration? Please share your reviews and questions on Azure DevOps Marketplace!

New to HappyFox? Get a one-on-one demo personalized to your needs.