Whether you require an approval process to resolve a crucial issue, require custom forms to perform condition-based ticketing actions, or…

Responding to customers can take over your support team’s workday, with no time to delve deep into more critical issues….

Customers expect support round the clock, but your help desk staff can’t work 24/7. So how do you pull off delivering…

Not all customer queries get resolved in one go. Many times support tickets require inputs from different team members and involves multiple steps. Co-ordination…

Sync data between Salesforce and your Helpdesk using HappyFox Workflows. A use case is shown where every ticket created in the helpdesk triggers a case creation in salesforce. Also, ticket updates and replies flow to its respective case in Salesforce. This helps organizations increase productivity, standardize process and ensure unified data across systems.

A customer satisfaction survey (CSAT) is an instrument that helps companies measure their customers’ level of satisfaction with their product, their brand,…

Every support team wants to respond faster. Every customer expects quick resolution. But without structured targets, speed becomes inconsistent and…

As cloud-based telephony systems, both Aircall and Talkdesk do much more than provide just phone numbers and voicemail. They offer…

2019 for HappyFox, has been an exciting year with several milestone releases!  In addition to improvements in design, security and…

A help center containing the knowledge base articles not only help your customers but also your customer service teams find…

Search Engine Optimization (SEO) is important for the success of any online business. Without a good SEO strategy for your…

What is a Help Desk Ticket Status? During a support ticket’s lifecycle, it goes through many teams and support agents….

Why are Due Dates Important for Support Tickets?  The primary goal of any customer support organization is to ensure the…

Do you want to build an e-commerce or an internet business online? If yes, picking the right payment gateway provider…

When to Split a Ticket? As part of a helpdesk system, you will frequently come across a situation where your…

What is an Omnichannel Help Desk Software? Omnichannel Help Desk Software engages with customers across multiple channels of communication to…