Shopify is a hugely popular e-commerce platform, but there’s also their premium offering called Shopify Plus.  Shopify Plus is Shopify’s…

In help desk ticketing use-cases, it’s common to find yourself having to create similar support tickets over and over. Creating…

COVID19 is yet another test of man’s collective strength and determination. We will fight and we will win. In time…

Ticket assignment is one of the simplest yet essential steps to handle and close tickets in a help desk. Your…

What is a knowledge base or a self-help portal? A Knowledge Base is a self-service online library of information about…

Customer support doesn’t start when something breaks. It starts the moment a customer lands on your site, signs up, or…

Whether you require an approval process to resolve a crucial issue, require custom forms to perform condition-based ticketing actions, or…

Responding to customers can take over your support team’s workday, with no time to delve deep into more critical issues….

Customers expect support round the clock, but your help desk staff can’t work 24/7. So how do you pull off delivering…

Not all customer queries get resolved in one go. Many times support tickets require inputs from different team members and involves multiple steps. Co-ordination…

Sync data between Salesforce and your Helpdesk using HappyFox Workflows. A use case is shown where every ticket created in the helpdesk triggers a case creation in salesforce. Also, ticket updates and replies flow to its respective case in Salesforce. This helps organizations increase productivity, standardize process and ensure unified data across systems.

A customer satisfaction survey (CSAT) is an instrument that helps companies measure their customers’ level of satisfaction with their product, their brand,…

Every support team wants to respond faster. Every customer expects quick resolution. But without structured targets, speed becomes inconsistent and…

As cloud-based telephony systems, both Aircall and Talkdesk do much more than provide just phone numbers and voicemail. They offer…

2019 for HappyFox, has been an exciting year with several milestone releases!  In addition to improvements in design, security and…

A help center containing the knowledge base articles not only help your customers but also your customer service teams find…