A help desk “collision” occurs when two, or more, staff members are working on the same ticket and update the…

Have you ever felt the need to forward a ticket’s contents via email and hung your head in despair? Fret…

It’s that time of the year again, when we look at the calendar and countdown the last few days of…

Our latest feature addition is Service Level Agreement (SLA) Management*. SLAs, each with its own specific set of conditions and…

As part of your support offering to customers, it may be necessary for your techs to personally visit the customer’s…

“Try making your customer service not merely good, but surprisingly good. Go out of your way to make people happy….

We have a range of web apps in our portfolio, each one with a differing customer base spread across the…

The ability to swiftly, and efficiently, resolve support requests is one that both your customers and help desk staff would…

“Knowledge Base : A special kind of database for knowledge management, providing the means for the computerized collection, organization, and…

Whether you’re a small team of website designers or a large business with international operations, one of your key objectives…

We’re excited to announce the formal launch of HappyFox. A week back, we rolled out the initial site and began…

When we kick-started our plan to launch a hosted customer support app, we utilized every element of creativity within our…

Software as a Service, SaaS, is a business model that’s being embraced by a growing number of organizations across the…