So, you handle customer support queries spanning a bunch of categories. Email responses sent out to customers should be relevant…

HappyFox works tirelessly to keep both the customers and the support staff to stay on top of support requests. All…

Last week, we took a look at how useful tags could be when it comes to taking the pain out…

When somebody promises me something and fails to keep up with it, I feel let down and annoyed. The trust…

HappyFox gives you ample room to automate many of the cumbersome tasks involved in a support process. We have already…

Free and unfettered communication with customers is key to the success of a business. There are umpteen number of ways…

In a continued effort to make HappyFox all the more awesome, our developers have rolled out a few nifty additions…

It’s not strange for support queries to land in the queue they are not supposed to be in. For instance,…

These days customers have become very vocal. There is no way one can mishandle a support request and get away…

SLA or no SLA, it pays to keep track of support response times. Your HappyFox instance is capable of recording the…

Customer Relationship Management (CRM) is an umbrella term that covers all business functions that play a critical role in retaining…

Customer support teams are prone to relatively high attrition. Normally, the moment a team member steps down, a new person…

Replying back to a customer promptly with a helpful solution is what good customer support is all about. It would…

Nobody likes to wait. Definitely not when they are paying for your product or service and they are in need…

I was contemplating a number of sensational titles for this article, but finally settled on a sober, straight forward one…

The first step in mastering customer relationship management is organizing all your customer contact information in a way that makes…