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Feature GuidesHappyFox Help Desk

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Inline Title Editing, Improved Activity Log and More New Features

It’s just a few weeks since we announced the new enhancements and improvements to HappyFox. Now, we are back with a…

HappyFox blog
Feature GuidesHappyFox Help Desk

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Creating Staff and Assigning Roles

Your support team members are the most important assets in keeping customers happy. In HappyFox, every member in your team…

HappyFox blog
HappyFox Help Desk

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Adding Checks and Balances Before Closing a Ticket

It’s imperative to document a support ticket every step of the way. Proper documentation of a resolution is a must…

HappyFox blog
Feature GuidesHappyFox Help Desk

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Re-opening Closed Tickets On Customer Reply

At times, a customer might not reply back to the support response in time. So, it’s alright to archive the…

HappyFox blog
Feature GuidesHappyFox Help Desk

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Adding a Response Without Alerting the Customer

There could be two scenarios when you don’t want to update the customer of the ongoing conversation in a ticket….

HappyFox blog
Feature GuidesHappyFox Help Desk

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Quick Tip: Make The Little Red Dot to Go Away

Team HappyFox hasn’t left any stone unturned when it comes to alerting or making you aware of the tickets that…

HappyFox blog
Feature GuidesHappyFox Help Desk

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Highlights of the New HappyFox Enhancements

Couple of weeks ago, we intimated you about the enhancements and improvements that we have made to HappyFox. Here is…

HappyFox blog
Feature GuidesHappyFox Workflows

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Filtering Emails Using Smart Rules

We have already talked about Smart Rules and how better you could boost the productivity of your team with it,…

HappyFox blog
Feature GuidesHappyFox Help Desk

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Customizing the Ticket Queue

If your company handles support requests from customers across multiple categories, you might want to prioritize the tickets that need…

HappyFox blog
Feature GuidesHappyFox Help Desk

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Quick Tip: Attaching Files to Support Requests

A support process would be so incomplete with the absence of file attachments in support queries. Imagine a situation where…

HappyFox blog
Feature GuidesHappyFox Help Desk

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Creating Custom Email Templates

So, you handle customer support queries spanning a bunch of categories. Email responses sent out to customers should be relevant…

HappyFox blog
Feature GuidesHappyFox Help Desk

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Quick Tip: Managing Notifications

HappyFox works tirelessly to keep both the customers and the support staff to stay on top of support requests. All…

HappyFox blog
Feature GuidesHappyFox Help Desk

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Understanding Tags for Smart Rules

Last week, we took a look at how useful tags could be when it comes to taking the pain out…

HappyFox blog
Customer ServiceHappyFox Help Desk

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Under Promise and Over Deliver

When somebody promises me something and fails to keep up with it, I feel let down and annoyed. The trust…

HappyFox blog
Feature GuidesHappyFox Help Desk

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Understanding Tags for Notifications

HappyFox gives you ample room to automate many of the cumbersome tasks involved in a support process. We have already…

HappyFox blog
Feature GuidesHappyFox Help Desk

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Importing Contacts to Your HappyFox Instance

Free and unfettered communication with customers is key to the success of a business. There are umpteen number of ways…

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