It’s just a few weeks since we announced the new enhancements and improvements to HappyFox. Now, we are back with a…

Your support team members are the most important assets in keeping customers happy. In HappyFox, every member in your team…

It’s imperative to document a support ticket every step of the way. Proper documentation of a resolution is a must…

At times, a customer might not reply back to the support response in time. So, it’s alright to archive the…

There could be two scenarios when you don’t want to update the customer of the ongoing conversation in a ticket….

Team HappyFox hasn’t left any stone unturned when it comes to alerting or making you aware of the tickets that…

Couple of weeks ago, we intimated you about the enhancements and improvements that we have made to HappyFox. Here is…

We have already talked about Smart Rules and how better you could boost the productivity of your team with it,…

If your company handles support requests from customers across multiple categories, you might want to prioritize the tickets that need…

A support process would be so incomplete with the absence of file attachments in support queries. Imagine a situation where…

So, you handle customer support queries spanning a bunch of categories. Email responses sent out to customers should be relevant…

HappyFox works tirelessly to keep both the customers and the support staff to stay on top of support requests. All…

Last week, we took a look at how useful tags could be when it comes to taking the pain out…

When somebody promises me something and fails to keep up with it, I feel let down and annoyed. The trust…

HappyFox gives you ample room to automate many of the cumbersome tasks involved in a support process. We have already…

Free and unfettered communication with customers is key to the success of a business. There are umpteen number of ways…