Let’s talk. You want to offer exceptional customer service. You know that good customer experience leads to benefits for your business Read more [...]
5 Best Practices For Leveraging Live Chat Success
So you’ve decided to use live chat for customer service and provide real-time chat support. Welcome to the future! It’s pretty nice here. Implementing Read more [...]
HappyFox Workflows for Zendesk Support – How to set up
Whether you require an approval process to resolve a crucial issue, require custom forms to perform condition-based ticketing actions, or you want to Read more [...]
Canned Actions – Smarter Way to Handle Help Desk Responses
Responding to customers can take over your support team’s workday, with no time to delve deep into more critical issues. But there’s one trick that Read more [...]
Help Desk Work Schedule – Optimize Support Process with Work Hours
Customers expect support round the clock, but your help desk staff can’t work 24/7. So how do you pull off delivering 24/7 support during their Read more [...]
Task Templates – Automate Task Management in your Help Desk
Not all customer queries get resolved in one go. Many times support tickets require inputs from different team members and involves Read more [...]
Sync data between Salesforce and Helpdesk through workflow automation
Sync data between Salesforce and your Helpdesk using HappyFox Workflows. A use case is shown where every ticket created in the helpdesk triggers a case creation in salesforce. Also, ticket updates and replies flow to its respective case in Salesforce. This helps organizations increase productivity, standardize process and ensure unified data across systems. Read more [...]