Today’s business leaders must make the right business decisions at the right time. And what better than dashboards to turn your data into actionable insights?

Multi-channel or Omni-channel support, which customer service approach will work for your business? Read this blog to find out.

Remote working is still new to the majority. Here are some findings from the extensive surveys researchers undertook on how to optimize remote working.

The best way to ensure good service delivery is by analyzing agent performance. See how to help support agents become the best version of themselves.

As companies grow, switching from emails to an all-in-one ticketing system becomes crucial. Learn why you need a ticketing system and what features to look for.

Want to build a support operations team to streamline your customer support? Learn everything you need to get started with support operations, in this blog.

When engaging with customers, responding fast makes all the difference. Let’s learn about the first response time, why you should measure it & how to improve.

Measuring service performance with tangible metrics ensures business success. Learn why you should measure your service metrics & the top 10 metrics to measure.

Videos are great for your knowledge base but difficult to create. The best alternative is Animated GIFs. Learn how to create your very own knowledge base GIFs.

94% of website users’ first impressions are influenced by how the website looks. Let’s discuss the power of visuals in a knowledge base and how to improve them.

In competitive business environments, companies are known to go the extra mile to provide customers with the best support. Conversational…

YouTube is the second biggest search engine in the world. Surprisingly, a video sharing platform is doubling up as a…

Elevate customer experience by avoiding these top mistakes when building a chatbot.

Self-service is a sought-after customer support tool for a majority of customers. More specifically, well documented, accessible knowledge bases are…

Considering live chat for superior customer engagement and service? Here are the top 5 benefits of live chat software you should know.

Master these 20 key chatbot-related terms before getting started on your chatbot project.