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Benefits of Building a Modern IT Ecosystem
Assist AICustomer ServiceIT SupportSelf-Service

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Benefits of Building a Modern IT Ecosystem

The digital world has evolved dramatically in the last decade and new technological developments are paving the way for even…

Top Problems with Knowledge Management Solutions and How Assist AI solves them
Assist AIConversational TicketingSelf-Service

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Top Problems with Knowledge Management Solutions and How Assist AI solves them

“My laptop isn’t working,” “What are the sales targets?”  “What is our leave policy?”. These are a few of the…

Conversational AI Support Use Cases for IT and HR Teams That Foster Excellent Productivity
Miscellaneous

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Conversational AI Support Use Cases for IT and HR Teams That Foster Excellent Productivity

Conversational support refers to the real-time support delivered by self-service bots and backed by easy escalation to agents on platforms…

6 FAQs You Should Automate On Slack
Assist AISelf-Service

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6 FAQs You Should Automate On Slack

You’d be surprised at how much time is lost each week by IT and HR support teams in answering repetitive questions asked by Slack users. Now imagine if it could be answered by a conversational Slack bot by just sending a simple Slack message.

9 Strategies to Ensure Employee Success and Productivity
Assist AI

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9 Strategies to Ensure Employee Success and Productivity

The extent to which your organization achieves its goals is highly dependent on employee performance, productivity, and satisfaction. The key is to ensure that your work culture supports employees and encourages them to stay motivated and achieve goals in a timely and cost-effective manner.

How to manage your remote workforce
Assist AI

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How to manage your remote workforce

Remote working has graduated from being merely a buzzword today. However, how sustainable is this trend? Without long used metrics like desk time and visible activity levels, how can employers and managers measure success while maintaining and improving employee engagement?

5 Tech Trends that will Impact the Workplace this year
Assist AI

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5 Tech Trends that will Impact the Workplace this year

In the past two years, we have witnessed staggering disruptions to work, the workforce, and the workplace. The relationship between…

How to Develop a Powerful Customer-first Strategy: 6-step Guide
Customer Service

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How to Develop a Powerful Customer-first Strategy: 6-step Guide

Many businesses talk about their commitment to customer happiness, but it’s often an afterthought. If businesses are to fully meet…

7 Reasons Chatbots Fail and How We Can Fix it
AI ChatbotCustomer ServiceHappyFox Chatbot

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7 Reasons Chatbots Fail and How We Can Fix it

Over the past decade, we have seen an exponential rise in chatbot usage and automation by companies for customer service…

8 Must-have Features for Maximum Chatbot Performance
AI ChatbotHappyFox Chatbot

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8 Must-have Features for Maximum Chatbot Performance

Learn ways to maximize your chatbot performance to promote self service and elevate customer engagement.

6 Ways How Conversational Ticketing can Transform Your Slack Experience
Miscellaneous

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6 Ways How Conversational Ticketing can Transform Your Slack Experience

Many companies rely on Slack to connect with their teams, ask questions & solve issues. Find how conversational ticketing can transform your Slack experience.

​​How To Craft A Great Chatbot Welcome Message
AI ChatbotCustomer ServiceHappyFox Chatbot

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​​How To Craft A Great Chatbot Welcome Message

First impressions are usually lasting. Any physical store will ensure that a customer service representative will greet you with a warm welcome before getting down to business. Chatbots do the same with welcome messages.

5 Remote Work Challenges and How to Overcome Them With Help Desk – Slack Integration
Assist AIIT Support

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5 Remote Work Challenges and How to Overcome Them With Help Desk – Slack Integration

Bringing support to your communication tool is vital for instant collaboration. Read how to overcome your remote work challenges with help desk – Slack integration.

8 Benefits of Using AI Chatbots for Your Business and Customers
AI ChatbotCustomer ServiceHappyFox Chatbot

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8 Benefits of Using AI Chatbots for Your Business and Customers

AI-chatbot adoption can truly make a difference and give you a professional, consistent, branded, and automated approach to customer service. An online survey stated that 44% of US consumers prefer chatbots to humans in areas of customer support.

8 Proven Ways to Improve Your Customer Service Response Time
Customer ServiceHappyFox Help Desk

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8 Proven Ways to Improve Your Customer Service Response Time

Fast response time is the hallmark of a customer-centric business. Let’s take a look at 8 proven ways to improve your customer service response time.

Customer Service Metric: A Deep-dive Into First Response Time
Business IntelligenceHappyFox BI

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Customer Service Metric: A Deep-dive Into First Response Time

When engaging with customers, responding fast makes all the difference. Let’s learn about the first response time, why you should measure it & how to improve it.

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