8 Common Customer Service Mistakes and How to Avoid Them
"To err is human," but Customer service mistakes are very dangerous. It is an essential part of any successful business. Negative customer experiences Read more [...]
10 Chatbot designs for inspiration
Chatbots have been here for some time now. Today almost all enterprise solutions have chatbots. They imitate real person conversations and provide instantaneous Read more [...]
8 Ways You Can Use Canned Responses
Canned responses is common mailbox feature found across email service providers such as Gmail and Outlook. It allows you to compose and save response Read more [...]
RingCentral vs 8×8: Comparing the VoIP Phone Systems
With both RingCentral and 8x8 offering relatively similar features plans for comparable pricing, it can be hard to know which one is the best. In this blog, we’ll try to compare and contrast the two VoIP giants. Read more [...]
Managing Customer Service for Multiple Shopify Stores
In the recent past, the eCommerce business has been flourishing. According to The Nasdaq Stock Market report, by the year 2040, as much as 95% of shopping Read more [...]
10 Tips for Improving your Support Team’s Performance
Customer service plays a vital role in your company's growth. Constant learning and improvement is the key to success in customer support. According Read more [...]
Shared Inbox vs Email Help Desk: What’s best for your team?
Are you looking to improve the support experience for incoming email requests? Or do you already use a shared inbox and looking for a switch? This article Read more [...]