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Perform Ticket Actions via Email Using HappyFox Help Desk
HappyFox Help Desk

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Perform Ticket Actions via Email Using HappyFox Help Desk

Learn how to perform ticket level actions on the go in your HappyFox Help Desk through emails.

5 Workflow Automation Ideas For Repetitive Tasks In Salesforce Using HappyFox
HappyFox Workflows

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5 Workflow Automation Ideas For Repetitive Tasks In Salesforce Using HappyFox

5 practical ideas to kickstart workflow automation in Salesforce with HappyFox Workflows.

What is Customer Success and Why Your Business Needs it?
Customer Experience

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What is Customer Success and Why Your Business Needs it?

Customer success is more than a buzzword. This customer success guide compiles everything you need to get introduced to this crucial value addition strategy.

Data Visualization Design: Dark vs Light modes in HappyFox BI
HappyFox BIHappyFox Design

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Data Visualization Design: Dark vs Light modes in HappyFox BI

Imagine being in a room where the lights are turned down and there is a white screen blinding you. Uncomfortable, right? Dark interfaces came up as a solution for easier screen viewing in low light conditions.

3 Major Roadblocks to Automating Your Approval Process and How to Navigate Them
HappyFox Workflows

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3 Major Roadblocks to Automating Your Approval Process and How to Navigate Them

Companies deal with document-heavy approval processes every day. Here are some common roadblocks to automating approval processes and how to navigate them.

Approval Workflow: Key Benefits of Approval Workflow Automation
HappyFox Workflows

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Approval Workflow: Key Benefits of Approval Workflow Automation

By driving faster decision-making, Approval Workflows improve the speed of execution and process efficiency. Here are the key benefits of adopting workflow automation.

7 Key Benefits of Scheduled Email Reports in HappyFox BI
HappyFox BI

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7 Key Benefits of Scheduled Email Reports in HappyFox BI

Working with data and numbers everyday? Scheduled report is your friend, read to know more about it.

Multilingual Customer Service: A Complete Guide (2021)
HappyFox Help Desk

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Multilingual Customer Service: A Complete Guide (2021)

Multilingual customer service is essential to build relationships with global customers. Explore multilingual customer service, its benefits, and how to adopt.

Salesforce Automation: How To Save Time And Money with HappyFox Workflow Automation Software
HappyFox Workflows

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Salesforce Automation: How To Save Time And Money with HappyFox Workflow Automation Software

Looking to make your Salesforce org even more useful? Read how robust workflow automation can help.

6 Ways Your Support Team Should Respond to a Service Outage
HappyFox Help Desk

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6 Ways Your Support Team Should Respond to a Service Outage

Whatever your method of support, you have to be quick and proactive when communicating a service outage to customers. Here are 6 ideal ways to do it.

7 Simple Steps to Reduce Mean Ticket Resolution Time
HappyFox Help Desk

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7 Simple Steps to Reduce Mean Ticket Resolution Time

Ticket resolution time is a vital customer service KPI that has a direct impact on customer satisfaction. Here are 7 simple steps to reduce your resolution time.

Shared Inbox Vs Ticketing System: 7 Reasons to Switch From Email to a Help Desk Software
HappyFox Help Desk

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Shared Inbox Vs Ticketing System: 7 Reasons to Switch From Email to a Help Desk Software

Is it time for you to move from Shared Inboxes? Read the extensive advantages Help Desk software has over a Shared Inbox and 7 reasons why you should use it.

Chatbot Design: An Introduction to Conversation Design
HappyFox ChatbotHappyFox Design

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Chatbot Design: An Introduction to Conversation Design

Chatbot conversations often feel impersonal and sometimes, even deceptive. They rely too much on application logic and too little on effective design.

7 Tips to Reduce Customer Service Costs Without Hurting Your Service Quality
Customer Service

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7 Tips to Reduce Customer Service Costs Without Hurting Your Service Quality

Reducing customer service costs does not mean reducing quality. Here are 7 tips to reduce customer service costs without hurting the quality of service.

7 Tips For Ensuring Successful Business Intelligence Adoption Across Your Organization
HappyFox BI

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7 Tips For Ensuring Successful Business Intelligence Adoption Across Your Organization

Here are 7 strategic ways to boost Business Intelligence user adoption within across organization.

Measuring the ROI of Customer Service — How to Calculate Customer Service Costs?
Customer Service

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Measuring the ROI of Customer Service — How to Calculate Customer Service Costs?

Measuring CX returns is important to align your service with your financial goals. Here’s how to calculate customer service costs, the ROI of customer service.

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