The digital world has evolved dramatically in the last decade and new technological developments are paving the way for even…

“My laptop isn’t working,” “What are the sales targets?”  “What is our leave policy?”. These are a few of the…

Conversational support refers to the real-time support delivered by self-service bots and backed by easy escalation to agents on platforms…

You’d be surprised at how much time is lost each week by IT and HR support teams in answering repetitive questions asked by Slack users. Now imagine if it could be answered by a conversational Slack bot by just sending a simple Slack message.

The extent to which your organization achieves its goals is highly dependent on employee performance, productivity, and satisfaction. The key is to ensure that your work culture supports employees and encourages them to stay motivated and achieve goals in a timely and cost-effective manner.

Remote working has graduated from being merely a buzzword today. However, how sustainable is this trend? Without long used metrics like desk time and visible activity levels, how can employers and managers measure success while maintaining and improving employee engagement?

In the past two years, we have witnessed staggering disruptions to work, the workforce, and the workplace. The relationship between…

Many businesses talk about their commitment to customer happiness, but it’s often an afterthought. If businesses are to fully meet…

Over the past decade, we have seen an exponential rise in chatbot usage and automation by companies for customer service…

Learn ways to maximize your chatbot performance to promote self service and elevate customer engagement.

Many companies rely on Slack to connect with their teams, ask questions & solve issues. Find how conversational ticketing can transform your Slack experience.

First impressions are usually lasting. Any physical store will ensure that a customer service representative will greet you with a warm welcome before getting down to business. Chatbots do the same with welcome messages.

Bringing support to your communication tool is vital for instant collaboration. Read how to overcome your remote work challenges with help desk – Slack integration.

AI-chatbot adoption can truly make a difference and give you a professional, consistent, branded, and automated approach to customer service. An online survey stated that 44% of US consumers prefer chatbots to humans in areas of customer support.

Fast response time is the hallmark of a customer-centric business. Let’s take a look at 8 proven ways to improve your customer service response time.

When engaging with customers, responding fast makes all the difference. Let’s learn about the first response time, why you should measure it & how to improve it.