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7 Reasons Chatbots Fail and How We Can Fix it
AI ChatbotCustomer ServiceHappyFox Chatbot

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7 Reasons Chatbots Fail and How We Can Fix it

Over the past decade, we have seen an exponential rise in chatbot usage and automation by companies for customer service…

8 Must-have Features for Maximum Chatbot Performance
AI ChatbotHappyFox Chatbot

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8 Must-have Features for Maximum Chatbot Performance

Learn ways to maximize your chatbot performance to promote self service and elevate customer engagement.

6 Ways How Conversational Ticketing can Transform Your Slack Experience
Miscellaneous

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6 Ways How Conversational Ticketing can Transform Your Slack Experience

Many companies rely on Slack to connect with their teams, ask questions & solve issues. Find how conversational ticketing can transform your Slack experience.

​​How To Craft A Great Chatbot Welcome Message
AI ChatbotCustomer ServiceHappyFox Chatbot

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​​How To Craft A Great Chatbot Welcome Message

First impressions are usually lasting. Any physical store will ensure that a customer service representative will greet you with a warm welcome before getting down to business. Chatbots do the same with welcome messages.

5 Remote Work Challenges and How to Overcome Them With Help Desk – Slack Integration
HappyFox Assist AIIT Support

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5 Remote Work Challenges and How to Overcome Them With Help Desk – Slack Integration

Bringing support to your communication tool is vital for instant collaboration. Read how to overcome your remote work challenges with help desk – Slack integration.

8 Benefits of Using AI Chatbots for Your Business and Customers
AI ChatbotCustomer ServiceHappyFox Chatbot

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8 Benefits of Using AI Chatbots for Your Business and Customers

AI-chatbot adoption can truly make a difference and give you a professional, consistent, branded, and automated approach to customer service. An online survey stated that 44% of US consumers prefer chatbots to humans in areas of customer support.

8 Proven Ways to Improve Your Customer Service Response Time
Customer ServiceHappyFox Help Desk

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8 Proven Ways to Improve Your Customer Service Response Time

Fast response time is the hallmark of a customer-centric business. Let’s take a look at 8 proven ways to improve your customer service response time.

Customer Service Metric: A Deep-dive Into First Response Time
Business IntelligenceHappyFox BI

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Customer Service Metric: A Deep-dive Into First Response Time

When engaging with customers, responding fast makes all the difference. Let’s learn about the first response time, why you should measure it & how to improve it.

10 Essential Customer Service Metrics to Measure Your Team Performance
Business IntelligenceHappyFox BI

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10 Essential Customer Service Metrics to Measure Your Team Performance

Look at the 10 best customer service metrics and key performance indicators (KPIs) to evaluate your team performance and set your team up for success.

Writing Chatbot Scripts: A Step-by-step Guide with Examples and Templates
AI ChatbotCustomer ServiceHappyFox ChatbotHappyFox Design

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Writing Chatbot Scripts: A Step-by-step Guide with Examples and Templates

Find out how you can write near-perfect chatbot scripts with tips, examples, and templates.

Writing Thank You Note to Your Customers: 10 Thank You Email Templates and Examples [Free]
Customer ServiceHappyFox Help Desk

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Writing Thank You Note to Your Customers: 10 Thank You Email Templates and Examples [Free]

Sending thank you emails to customers creates a culture of customer appreciation. Here are 10 free, ready-to-use thank you email templates for you to use.

Training Your Live Chat Agents – 5 Tips For Success Right Here!
HappyFox ChatLive Chat for Support

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Training Your Live Chat Agents – 5 Tips For Success Right Here!

A well-trained live chat team is an asset to your business. Keep these 5 crucial tips in mind when training your live chat agents.

7 Do’s and Don’ts for Building your Chatbot
AI ChatbotHappyFox Chatbot

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7 Do’s and Don’ts for Building your Chatbot

Are you facing hurdles while building your chatbot? Check this blog to see if you are following the right path or making mistakes.

10 Simple Steps to Reduce Mean Ticket Resolution Time
Customer ServiceHappyFox Help Desk

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10 Simple Steps to Reduce Mean Ticket Resolution Time

Ticket resolution time is a vital customer service KPI that has a direct impact on customer satisfaction. Reduce your ticket resolution time with these 10 simple steps.

10 Creative Tips for After Hours Customer Support
Customer ServiceHappyFox Help Desk

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10 Creative Tips for After Hours Customer Support

In today’s climate, after-hours support is not a nice-to-have, but a necessity. Learn 10 creative ways to provide customer support outside of business hours.

How to Improve Your Knowledge Base in 3 Easy Ways
HappyFox Help DeskSelf-Service

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How to Improve Your Knowledge Base in 3 Easy Ways

Three easy ways that help optimize and improve your existing knowledge base that enables you to provide an exceptional self help service to your customers.

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