Learn how to perform ticket level actions on the go in your HappyFox Help Desk through emails.

5 practical ideas to kickstart workflow automation in Salesforce with HappyFox Workflows.

Customer success is more than a buzzword. This customer success guide compiles everything you need to get introduced to this crucial value addition strategy.

Imagine being in a room where the lights are turned down and there is a white screen blinding you. Uncomfortable, right? Dark interfaces came up as a solution for easier screen viewing in low light conditions.

Companies deal with document-heavy approval processes every day. Here are some common roadblocks to automating approval processes and how to navigate them.

By driving faster decision-making, Approval Workflows improve the speed of execution and process efficiency. Here are the key benefits of adopting workflow automation.

Working with data and numbers everyday? Scheduled report is your friend, read to know more about it.

Multilingual customer service is essential to build relationships with global customers. Explore multilingual customer service, its benefits, and how to adopt.

Looking to make your Salesforce org even more useful? Read how robust workflow automation can help.

Whatever your method of support, you have to be quick and proactive when communicating a service outage to customers. Here are 6 ideal ways to do it.

Ticket resolution time is a vital customer service KPI that has a direct impact on customer satisfaction. Here are 7 simple steps to reduce your resolution time.

Is it time for you to move from Shared Inboxes? Read the extensive advantages Help Desk software has over a Shared Inbox and 7 reasons why you should use it.

Chatbot conversations often feel impersonal and sometimes, even deceptive. They rely too much on application logic and too little on effective design.

Reducing customer service costs does not mean reducing quality. Here are 7 tips to reduce customer service costs without hurting the quality of service.

Here are 7 strategic ways to boost Business Intelligence user adoption within across organization.

Measuring CX returns is important to align your service with your financial goals. Here’s how to calculate customer service costs, the ROI of customer service.