A chatbot is only as good as its script. Learn how to write game-changing chatbot scripts.

Automating your help desk processes has never been easier. We have listed our top 8 workflow examples for you.

Your chatbot’s name is the first thing a customer notices on the chat window, and you shouldn’t compromise on it. Let’s name your chatbot together.

Customer service policies help you provide consistently good customer service. Find why is it important to create customer service policies for your business.

Make sure you follow these 15 live chat etiquette tips for increased sales, high customer satisfaction, and reduced customer support costs.

Proactive customer support will be the new normal sooner than you expect. Find how proactive support works and how to practice it with simple steps.

Learn more about the types of chatbots and find out what works best for your business.

Decoding what’s happening in a project at any given time is a challenge for Project management professionals. See how analytics can reduce the burn out in this blog.

Today, the advancements in the world of conversational AI are not only helping organizations and businesses improve, but are also…

Remote working is changing the way internal support is provided. Read how to optimize your help desk for remote IT support.

Empathy is the cornerstone of great customer service. Learn how to practice empathy in customer service with 15 simple tips.

Read how empathy is the secret ingredient of great customer service and how it influences customer interactions.

Help desk and service desk are two often interchanged concepts. Learn the difference.

Not all help desks deliver equally, especially if they are not implemented right. Find the top strategies for successful help desk implementation.

Find out how workflow visualization can transform your business!

IT help desks help you to streamline IT support delivery and gain complete control over internal issues. Here are the top 7 features to step up your IT service.