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10 Essential Customer Service Metrics to Measure Your Team Performance
Business IntelligenceHappyFox BI

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10 Essential Customer Service Metrics to Measure Your Team Performance

Look at the 10 best customer service metrics and key performance indicators (KPIs) to evaluate your team performance and set your team up for success.

Writing Chatbot Scripts: A Step-by-step Guide with Examples and Templates
AI ChatbotCustomer ServiceHappyFox ChatbotHappyFox Design

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Writing Chatbot Scripts: A Step-by-step Guide with Examples and Templates

Find out how you can write near-perfect chatbot scripts with tips, examples, and templates.

Writing Thank You Note to Your Customers: 10 Thank You Email Templates and Examples [Free]
Customer ServiceHappyFox Help Desk

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Writing Thank You Note to Your Customers: 10 Thank You Email Templates and Examples [Free]

Sending thank you emails to customers creates a culture of customer appreciation. Here are 10 free, ready-to-use thank you email templates for you to use.

Training Your Live Chat Agents – 5 Tips For Success Right Here!
HappyFox ChatLive Chat for Support

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Training Your Live Chat Agents – 5 Tips For Success Right Here!

A well-trained live chat team is an asset to your business. Keep these 5 crucial tips in mind when training your live chat agents.

7 Do’s and Don’ts for Building your Chatbot
AI ChatbotHappyFox Chatbot

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7 Do’s and Don’ts for Building your Chatbot

Are you facing hurdles while building your chatbot? Check this blog to see if you are following the right path or making mistakes.

10 Simple Steps to Reduce Mean Ticket Resolution Time
Customer ServiceHappyFox Help Desk

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10 Simple Steps to Reduce Mean Ticket Resolution Time

Ticket resolution time is a vital customer service KPI that has a direct impact on customer satisfaction. Reduce your ticket resolution time with these 10 simple steps.

10 Creative Tips for After Hours Customer Support
Customer ServiceHappyFox Help Desk

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10 Creative Tips for After Hours Customer Support

In today’s climate, after-hours support is not a nice-to-have, but a necessity. Learn 10 creative ways to provide customer support outside of business hours.

How to Improve Your Knowledge Base in 3 Easy Ways
HappyFox Help DeskSelf-Service

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How to Improve Your Knowledge Base in 3 Easy Ways

Three easy ways that help optimize and improve your existing knowledge base that enables you to provide an exceptional self help service to your customers.

5 Strategies to Ensure Quick Response Times by Your Customer Support Team
Customer ServiceHappyFox Help Desk

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5 Strategies to Ensure Quick Response Times by Your Customer Support Team

75% of customers say fast response time is the most important attribute of good customer service. Follow these simple strategies to improve your response times.

12 Best Canned Response Templates to Use in Your Customer Support Emails
Customer ServiceFeature Guides

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12 Best Canned Response Templates to Use in Your Customer Support Emails

Canned responses are preformatted responses used to avoid spending time on common questions. Take a look at these 12 best canned response templates for your customer support emails.

What Are Chatbot Flows? How Do You Build Them?
AI ChatbotHappyFox Chatbot

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What Are Chatbot Flows? How Do You Build Them?

Learn what chatbot flows are and ways to build engaging conversation flows for your customers.

Track time and manage customer relationships with HappyFox and FreshBooks
Customer Service

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Track time and manage customer relationships with HappyFox and FreshBooks

When it comes to managing a business, there can be a lot of manual tasks, especially for small and medium…

6 Must-Have Characteristics for an Effective Chatbot Script
AI ChatbotHappyFox ChatbotHappyFox Design

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6 Must-Have Characteristics for an Effective Chatbot Script

A chatbot is only as good as its script. Learn how to write game-changing chatbot scripts.

8 Workflow Examples to Automate your Help Desk
HappyFox WorkflowsWorkflow Automation

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8 Workflow Examples to Automate your Help Desk

Automating your help desk processes has never been easier. We have listed our top 8 workflow examples for you.

How to Name Your Chatbot in 5 Simple Steps
AI ChatbotHappyFox ChatbotHappyFox DesignSelf-Service

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How to Name Your Chatbot in 5 Simple Steps

Your chatbot’s name is the first thing a customer notices on the chat window, and you shouldn’t compromise on it. Let’s name your chatbot together.

Why Your Business Needs Customer Service Policies and How to Create Them
Customer ServiceHappyFox Help Desk

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Why Your Business Needs Customer Service Policies and How to Create Them

Customer service policies help you provide consistently good customer service. Find why is it important to create customer service policies for your business.

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