Chatbot conversations often feel impersonal and sometimes, even deceptive. They rely too much on application logic and too little on effective design.

Reducing customer service costs does not mean reducing quality. Here are 7 tips to reduce customer service costs without hurting the quality of service.

Here are 7 strategic ways to boost Business Intelligence user adoption within across organization.

Measuring CX returns is important to align your service with your financial goals. Here’s how to calculate customer service costs, the ROI of customer service.

Learn how Microsoft Teams and HappyFox Help Desk integration can elevate your IT Support processes.

Automation helps agents focus on creating value and building relationships rather than just problem-solving. Let’s break down why you need to automate your customer service and how to do so.

Collaboration and information sharing are of utmost importance in today’s world. Today, we’re excited to announce a new integration that…

Track the changes made by agents in your help desk and ensure process standardization and accountability.

Chatbot Analytics provide a remarkable way to interpret and visualize data into useful information. Let’s look at some immensely powerful metrics to elevate your customer’s chatbot experience.

Automation is the key to unlock greater heights in CX. Read why you should automate your help desk processes and what are the best automation workflows to use.

Canned responses are preformatted responses used to avoid spending time on common questions. Take a look at these 12 best canned response templates for your customer support emails.

A good knowledge base helps your customers solve issues on their own. Here are 6 simple tips to make your knowledge base more searchable & discoverable.

How do you leverage customer feedback for business growth and customer satisfaction? These 7 best practices for customer feedback management can help you.

With HappyFox’s PagerDuty integration, support teams and incident management teams can collaborate effortlessly and ensure no customer reported incident is left unaccounted for!

Look at the 10 best customer service metrics and key performance indicators (KPIs) to evaluate your team performance and set your team up for success.

Chatbots are gaining a lot of popularity across industries. But companies are often left wondering which approach to building a…