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6 Must-Have Characteristics for an Effective Chatbot Script
AI ChatbotHappyFox ChatbotHappyFox Design

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6 Must-Have Characteristics for an Effective Chatbot Script

A chatbot is only as good as its script. Learn how to write game-changing chatbot scripts.

8 Workflow Examples to Automate your Help Desk
HappyFox WorkflowsWorkflow Automation

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8 Workflow Examples to Automate your Help Desk

Automating your help desk processes has never been easier. We have listed our top 8 workflow examples for you.

How to Name Your Chatbot in 5 Simple Steps
AI ChatbotHappyFox ChatbotHappyFox DesignSelf-Service

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How to Name Your Chatbot in 5 Simple Steps

Your chatbot’s name is the first thing a customer notices on the chat window, and you shouldn’t compromise on it. Let’s name your chatbot together.

Why Your Business Needs Customer Service Policies and How to Create Them
Customer ServiceHappyFox Help Desk

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Why Your Business Needs Customer Service Policies and How to Create Them

Customer service policies help you provide consistently good customer service. Find why is it important to create customer service policies for your business.

15 Live Chat Etiquette Rules For Exceptional Customer Service
HappyFox ChatLive Chat for Support

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15 Live Chat Etiquette Rules For Exceptional Customer Service

Make sure you follow these 15 live chat etiquette tips for increased sales, high customer satisfaction, and reduced customer support costs.

What is Proactive Customer Support and How to Implement it?
HappyFox Help DeskSelf-Service

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What is Proactive Customer Support and How to Implement it?

Proactive customer support will be the new normal sooner than you expect. Find how proactive support works and how to practice it with simple steps.

Three Types of Chatbots and How to Choose One for Your Business
AI Chatbot

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Three Types of Chatbots and How to Choose One for Your Business

Learn more about the types of chatbots and find out what works best for your business.

5 Reasons Why Analytics is Vital to Project Management
Business IntelligenceHappyFox BI

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5 Reasons Why Analytics is Vital to Project Management

Decoding what’s happening in a project at any given time is a challenge for Project management professionals. See how analytics can reduce the burn out in this blog.

Chatbots vs. Virtual Assistants – What’s the Difference?
AI ChatbotCustomer ServiceHappyFox Chatbot

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Chatbots vs. Virtual Assistants – What’s the Difference?

Today, the advancements in the world of conversational AI are not only helping organizations and businesses improve, but are also…

How Remote Teams Can Optimize IT Support with a Help Desk
HappyFox Help DeskIT Support

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How Remote Teams Can Optimize IT Support with a Help Desk

Remote working is changing the way internal support is provided. Read how to optimize your help desk for remote IT support.

15 Simple Tips to Practice Empathy in Customer Service
Customer ServiceHappyFox Help Desk

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15 Simple Tips to Practice Empathy in Customer Service

Empathy is the cornerstone of great customer service. Learn how to practice empathy in customer service with 15 simple tips.

How Empathy Influences Customer Service and Why is it Important?
Customer ServiceHappyFox Help Desk

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How Empathy Influences Customer Service and Why is it Important?

Read how empathy is the secret ingredient of great customer service and how it influences customer interactions.

Help Desk vs. Service Desk – What’s the Difference? [Infographics]
Customer ServiceHappyFox Help DeskInfographics

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Help Desk vs. Service Desk – What’s the Difference? [Infographics]

Help desk and service desk are two often interchanged concepts. Learn the difference.

8 Strategies for Successful Help Desk Implementation
Customer ServiceHappyFox Help Desk

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8 Strategies for Successful Help Desk Implementation

Not all help desks deliver equally, especially if they are not implemented right. Find the top strategies for successful help desk implementation.

5 Benefits of Visualizing Your Workflows
HappyFox WorkflowsWorkflow Automation

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5 Benefits of Visualizing Your Workflows

Find out how workflow visualization can transform your business!

Top 7 HappyFox Features to Step Up Your IT Support Game
HappyFox Help DeskIT Support

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Top 7 HappyFox Features to Step Up Your IT Support Game

IT help desks help you to streamline IT support delivery and gain complete control over internal issues. Here are the top 7 features to step up your IT service.

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