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Chatbot Design: An Introduction to Conversation Design
HappyFox ChatbotHappyFox Design

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Chatbot Design: An Introduction to Conversation Design

Chatbot conversations often feel impersonal and sometimes, even deceptive. They rely too much on application logic and too little on effective design.

7 Tips to Reduce Customer Service Costs Without Hurting Your Service Quality
Customer Service

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7 Tips to Reduce Customer Service Costs Without Hurting Your Service Quality

Reducing customer service costs does not mean reducing quality. Here are 7 tips to reduce customer service costs without hurting the quality of service.

7 Tips For Ensuring Successful Business Intelligence Adoption Across Your Organization
HappyFox BI

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7 Tips For Ensuring Successful Business Intelligence Adoption Across Your Organization

Here are 7 strategic ways to boost Business Intelligence user adoption within across organization.

Measuring the ROI of Customer Service — How to Calculate Customer Service Costs?
Customer Service

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Measuring the ROI of Customer Service — How to Calculate Customer Service Costs?

Measuring CX returns is important to align your service with your financial goals. Here’s how to calculate customer service costs, the ROI of customer service.

IT Support And Self-Service Made Easy In Microsoft Teams With HappyFox Help Desk
HappyFox Help DeskIT Support

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IT Support And Self-Service Made Easy In Microsoft Teams With HappyFox Help Desk

Learn how Microsoft Teams and HappyFox Help Desk integration can elevate your IT Support processes.

What is Automated Customer Service and How to Use it for Better Support Efficiency?
HappyFox Workflows

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What is Automated Customer Service and How to Use it for Better Support Efficiency?

Automation helps agents focus on creating value and building relationships rather than just problem-solving. Let’s break down why you need to automate your customer service and how to do so.

Introducing: Microsoft Teams integration with HappyFox Help Desk
HappyFox Help DeskIntegrations

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Introducing: Microsoft Teams integration with HappyFox Help Desk

Collaboration and information sharing are of utmost importance in today’s world. Today, we’re excited to announce a new integration that…

Keep Track of Help Desk Changes using Audit Logs
Features & How-ToHappyFox Help Desk

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Keep Track of Help Desk Changes using Audit Logs

Track the changes made by agents in your help desk and ensure process standardization and accountability.

Chatbot Analytics: 10 Essential Metrics & KPIs You Must Track To Improve Your Bot
HappyFox Chatbot

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Chatbot Analytics: 10 Essential Metrics & KPIs You Must Track To Improve Your Bot

Chatbot Analytics provide a remarkable way to interpret and visualize data into useful information. Let’s look at some immensely powerful metrics to elevate your customer’s chatbot experience.

Help Desk Automation: Transform Your Customer Service With These Top Automation Features
HappyFox Workflows

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Help Desk Automation: Transform Your Customer Service With These Top Automation Features

Automation is the key to unlock greater heights in CX. Read why you should automate your help desk processes and what are the best automation workflows to use.

12 Best Canned Response Templates to Use in Your Customer Support Emails
Customer ServiceFeatures & How-To

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12 Best Canned Response Templates to Use in Your Customer Support Emails

Canned responses are preformatted responses used to avoid spending time on common questions. Take a look at these 12 best canned response templates for your customer support emails.

6 Simple Tips to Make Your Knowledge Base More Searchable
Knowledge base

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6 Simple Tips to Make Your Knowledge Base More Searchable

A good knowledge base helps your customers solve issues on their own. Here are 6 simple tips to make your knowledge base more searchable & discoverable.

8 Best Practices for Effective Customer Feedback Management
Customer Service

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8 Best Practices for Effective Customer Feedback Management

How do you leverage customer feedback for business growth and customer satisfaction? These 7 best practices for customer feedback management can help you.

HappyFox + PagerDuty: Real-Time Customer Service Meets Modern Incident Management
HappyFox Help DeskIntegrations

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HappyFox + PagerDuty: Real-Time Customer Service Meets Modern Incident Management

With HappyFox’s PagerDuty integration, support teams and incident management teams can collaborate effortlessly and ensure no customer reported incident is left unaccounted for!

10 Essential Customer Service Metrics to Measure Your Team Performance
Customer ServiceHappyFox Help Desk

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10 Essential Customer Service Metrics to Measure Your Team Performance

Look at the 10 best customer service metrics and key performance indicators (KPIs) to evaluate your team performance and set your team up for success.

Decision Tree Vs Natural Language Processing: What Chatbot Type Is Better?
HappyFox Chatbot

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Decision Tree Vs Natural Language Processing: What Chatbot Type Is Better?

Chatbots are gaining a lot of popularity across industries. But companies are often left wondering which approach to building a…

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