HappyFox + Chargify: Seamless & Efficient Recurring Billing Support
Does your SaaS company or subscription-based business use Chargify to manage its recurring billing? Does your support team often face difficulties in finding Read more [...]
Auto-Assign Tickets: Streamline Your Ticket Allocation
Troubled by a growing backlog of tickets? Finding it difficult to assign tickets during inflow spikes?
In a customer service and support environment, Read more [...]
Unmerge tickets, revert accidental merges: Product Tip
Need to unmerge a ticket? We hear you. You merged a ticket but realized that you really didn’t have to? With HappyFox Helpdesk - it is easy to revert Read more [...]
Stripe Payment Gateway + HappyFox Helpdesk.
HappyFox now seamlessly integrates with the most popular payment and subscription management software - Stripe. Resolving your billing queries can't get Read more [...]
Edit or Reopen Closed Tickets
A good help-desk system should allow its users to organize tickets in a manner that suits their requirements.
For every minute spent organising, an Read more [...]
Keeping your customers well-informed with SMS communication
Silence is not golden when it comes to customer service. Customers expect to be constantly notified and updated regarding the status of their queries and Read more [...]
Using Google Analytics To Grow Your Knowledge Base – Part 2
If you missed part one of this blog series, click here!
Like we said in part one, Google Analytics is the gold standard of web analytics. It’s free Read more [...]