Look at the 10 best customer service metrics and key performance indicators (KPIs) to evaluate your team performance and set your team up for success.

Find out how you can write near-perfect chatbot scripts with tips, examples, and templates.

Sending thank you emails to customers creates a culture of customer appreciation. Here are 10 free, ready-to-use thank you email templates for you to use.

A well-trained live chat team is an asset to your business. Keep these 5 crucial tips in mind when training your live chat agents.

Are you facing hurdles while building your chatbot? Check this blog to see if you are following the right path or making mistakes.

Ticket resolution time is a vital customer service KPI that has a direct impact on customer satisfaction. Reduce your ticket resolution time with these 10 simple steps.

In today’s climate, after-hours support is not a nice-to-have, but a necessity. Learn 10 creative ways to provide customer support outside of business hours.

Three easy ways that help optimize and improve your existing knowledge base that enables you to provide an exceptional self help service to your customers.

75% of customers say fast response time is the most important attribute of good customer service. Follow these simple strategies to improve your response times.

Canned responses are preformatted responses used to avoid spending time on common questions. Take a look at these 12 best canned response templates for your customer support emails.

Learn what chatbot flows are and ways to build engaging conversation flows for your customers.

When it comes to managing a business, there can be a lot of manual tasks, especially for small and medium…

A chatbot is only as good as its script. Learn how to write game-changing chatbot scripts.

Automating your help desk processes has never been easier. We have listed our top 8 workflow examples for you.

Your chatbot’s name is the first thing a customer notices on the chat window, and you shouldn’t compromise on it. Let’s name your chatbot together.

Customer service policies help you provide consistently good customer service. Find why is it important to create customer service policies for your business.