Keet Koundinya

Are you struggling to manage the growing volume of customer inquiries for your Shopify store? Do your support agents waste…

The holiday season is approaching, bringing a surge in e-commerce activity. According to the National Retail Federation, holiday sales during…

Gorgias has become a popular help desk solution for e-commerce businesses, especially those using Shopify. Its deep integration with Shopify’s…

As a help desk professional, you know that data security is paramount. If you’re using an Outlook shared mailbox for…

Hey there, fellow help desk heroes! Remember when your team first set up that Outlook shared mailbox? It felt like…

Like many businesses, you probably started small with your customer support operations. A single shared email address such as support@…

As a support or operations manager, you’ve probably started with an Outlook shared mailbox. It’s a common first step for…

Ever find yourself frantically switching between Slack and Zendesk when an urgent IT request pops up in a channel? Or…

We often here from countless support teams grappling with Zendesk’s limitations as they scale. The promise of an all-in-one solution…

It’s Monday morning, and your support team is already feeling overwhelmed. You’re staring at a dashboard cluttered with countless fields…

Have you ever called customer support for one brand, only to receive a completely different experience when contacting another brand…

Many businesses grapple with disconnected systems that slow down support and frustrate both agents and customers. But what if there…

Picture this: A dedicated online course developer, overwhelmed by a flood of support requests, struggling to keep their inbox organized….

Introduction As your company expands and grows, the volume of support tickets will also constantly increase. This places a great…