Here are some quick tips to create an exceptional user experience for your customers.
Chatbots are versatile marketing tools that you can use to nurture leads, close sales and engage potential customers. See how to drive marketing with chatbots.
An important objective for any business is to improve the caliber of customer support they provide. This is especially true…
With growing IT needs your business needs a strong strategy for IT operations. Find out how it can be leveraged to make your business better.
Websites are replacing shops, but the need for assistance remains the same. See how to leverage this opportunity to boost sales and conversions.
The past decade has witnessed a massive digital revolution thanks to the increased demand for personalized and consistent experiences. When…
HappyFox Workflows provides rich features to parse or extract data from any email, structured or unstructured, and automate various workflow actions. Read more.
Live chat has evolved from an add-on tool to one of the most powerful channels with the highest consumer satisfaction rate at 92%. But how to reach this number?
Chatbots for customer support is a fairly familiar concept. But what about chatbots for internal support? How could chatbots benefit ITSM and end-users?
Today, chatbots are ubiquitous. Most businesses, including e-commerce platforms and startups recognize the widespread advantages of conversational support tools and…
Today’s business leaders must make the right business decisions at the right time. And what better than dashboards to turn your data into actionable insights?
Multi-channel or Omni-channel support, which customer service approach will work for your business? Read this blog to find out.
Remote working is still new to the majority. Here are some findings from the extensive surveys researchers undertook on how to optimize remote working.
The best way to ensure good service delivery is by analyzing agent performance. See how to help support agents become the best version of themselves.
As companies grow, switching from emails to an all-in-one ticketing system becomes crucial. Learn why you need a ticketing system and what features to look for.
Want to build a support operations team to streamline your customer support? Learn everything you need to get started with support operations, in this blog.
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