Writer. Apple-lover. Follower of big brands. Interested in talking about all things customer support. Follow me on Twitter @lavanyad
Soft Skills plural, noun. personal attributes that enable someone to interact effectively and harmoniously with other people. This the dictionary…
Across America (and thanks to the spread of the Internet, across much of cyberspace), today, the day after Thanksgiving, is…
Viktor Magic is the Product Manager of NiceReply, the easy-to-use tool for collecting and analysing email feedback and improving the…
Every pre-schooler knows this. Ask one what are the magic words, chances are, they’d blast your eardrums with “Please and…
The internet has shattered the way we did business before and the new digital world has come into play. The…
Walt Disney famously said “Do what you do so well that they will want to see it again and bring…
So you are at the helm of a fledgling company and providing stellar customer service is number 1 on your…
So you are a Customer Support Manager, with a whole bunch of young and adrenaline-filled customer support agents in your…
A customer needs care and attention in order for him (her) to be happy and content in your relationship. A…
Learning is fast moving to the online domain with a gazillion blogs and video tutorial networks catering to every niche…
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