HappyFox blog

Changelog for roll out on Dec 16, 2012

We are excited to announce the latest features and enhancements that we are rolling out to all HappyFox accounts. Here are the release notes.

New Features

  • Advanced search option
  • Now possible to save search results and set landing page options on a per staff level to a specific saved search
  • New BCC template for Reply template, so that all customer replies can be BCCed to one email ID
  • Configurable settings for fields to be displayed on staff new ticket form
  • Ability to add private notes to tickets from staff replies to email notifications
  • Added due date condition and due date as action in Smart Rules
  • Added set category in the actions list in Smart Rules

Bug Fixes

  • Fixed bug where attachment archives were not redirecting to the new attachments url
  • Fixed bug where export of tickets from reports, with more than 255 columns was failing
  • Fixed bug where deleted priorities were visible in reports
  • Fixed bug where the wrong app name was showing in some help text


  • Now showing contact phone number in the raised by drop down
  • New ticket inflow report on Dashboard now shows new tickets and other pending tickets
  • API enhancements
  • New languages support – now supports Czech, Italian and Korean
  • Increased signature length for Staff and Category signatures

Stay tuned for upcoming posts on all new features. Merry Christmas!