Our rollout from yesterday brings a lot of new features and enhancements to all HappyFox accounts. Some of the major highlights are:
Searching tickets is now comprehensive and powerful. Multiple parameters are supported in search queries and the results can be fine tuned with additional search filters. For an in depth coverage of how Advanced Search works, check out the blogpost here.
Now that it’s possible to perform complex searches with multiple parameters, saving them for future use makes a lot of sense. Save all your search queries and execute them in a single click.
BCC in Staff Reply Template
It’s now possible to add an email address for sending BCC of all staff replies. A quick way to check if staff replies to customers are sent out without any issues.
Configure the New Ticket Form
You can now configure the fields that are displayed when your staff is creating a new ticket. Only the fields that you enable will show up in the form. This will come in handy when ticket levels actions have to be performed as soon as a ticket is created.
Due date Condition in Smart Rules
We have added the condition to trigger actions by Due Date. So the next time when a ticket misses the set due date, make sure the right people are notified or pick another appropriate action. On a related note, we have added Set category to to the actions drop down menu. So, when the conditions are met, tickets can now be assigned to a category of your choice automatically.
Better Ticket Inflow Report
In the Dashboard, the ticket inflow report now displays the number of new and pending tickets. It’s also possible to pick either one of the numbers to display in the graph for better understanding.
HappyFox is now available in Czech, Italian and Korean. More languages will be available in the next few days.
To see the entire list of changes, take a look at the changelog. There are a ton of cool updates in the pipeline, so stay tuned!