10 Live Chat WordPress Plugins to Connect With Your Website Visitors

Are you a part of the 39% of internet users with a WordPress website? You are in the right spot!

Whether your goal is to provide high-quality customer support or to get more leads, a live chat plugin for WordPress can do the trick. All you need to do is to install one of your favorite live chat plugins from the list we have compiled for you. 

This blog post covers 10 of the best WordPress Live Chat plugins in the market, helping you deliver top-notch customer service.

1. HappyFox Chat

HappyFox Chat is a feature-rich live chat software that is probably the best live chat for support on this list in terms of functionality, performance, and cost. HappyFox Chat is lightning-fast and has an intuitive interface that’s easy to use for web visitors and your chat support agents. 

If you are looking for Facebook integration with your live chat plugin, HappyFox Chat is highly recommended. Additionally, WordPress eCommerce customers like the live cart feature that allows chat agents to see the order details in real-time.

HappyFox Chat comes with unlimited agent pricing plans that make it stand out from other live chat software in the market. 

Key Features

  • Multiple chat sessions with concurrent chats
  • eCommerce-focused features with live cart information
  • Support for API
  • Live Translation
  • Live Visitor tracking
  • In-app chat and Chatbot are added capabilities 
  • Chat through the web app or mobile/desktop apps on all major platforms
  • Departments for routing chats
  • Multi-brand customer service
  • Proactive and Triggered Chat
  • Integrates with all major business apps

Pricing

The Starter plan is priced at $29 per month with unlimited agents. Free 14-day trial available. 

Automate your customer support with HappyFox Chatbot

HappyFox Chatbot is a custom-built bot solution designed for your business needs. Our AI Chatbot will help you deflect tickets, reduce support volume, and generate leads.

Install HappyFox Chat plugin for WordPress.

2. LiveChat

LiveChat is a premium live chat service that’s easy to set up and designed specifically for outstanding support.

It has a built-in ticketing system so your customers can raise tickets if your support team is offline. LiveChat integrates with dozens of other services like Google Analytics, Salesforce, Zendesk, and more, making it an all-in-one solution. LiveChat has an excellent feedback system through targeted surveys after every chat.

Key Features

  • Social media share buttons embedded in the chat widget
  • Chat through the web app or mobile/desktop apps on all major platforms
  • Built-in ticketing support
  • Automation, including triggered chat and greetings
  • Live Typing Preview
  • File sharing 
  • API Support
  • Visitor tracking/analytics
  • eCommerce-focused features, including a sales tracker

Pricing

LiveChat Starter plan costs $16 per month per logged-in agent billed annually. 14-day free trial available.

Install LiveChat plugin for WordPress.

3. Intercom

Intercom is a conversational marketing and support platform helping you build better customer relationships through personalized, messenger-based experiences across the customer journey.

Intercom provides extra capabilities alongside live chat support, like lead generation, marketing automation, chatbots for sales and marketing, and self-service options. Intercom’s business messenger builds a personal way to communicate with customers. 

However, it’s slightly pricey, and a bit of an overplay for organizations with limited budgets and customer support as their focus area.

Key features

  • The chat widget incorporates FAQs and a self-service section
  • Automated messaging based on visitor actions
  • A/B test messages (and choose the winning message to attract visitors)
  • Chat via a web dashboard or mobile apps
  • Chatbot builder with code-free customization
  • Supports multiple products like business messenger, mobile carousel, email templates, campaign builder, and more
  • API Support

Pricing

Intercom has a lot of premium plans depending on the exact features that you want. The cheapest plan is the “Start” plan for $39 per month, but plans with more functionality can get into hundreds per month.

14-day free trial available, though it does require a credit card.

Install Intercom plugin for WordPress.

4. Olark    

Olark is another premium WordPress plugin that is also feature-rich and works well for sales and support teams. Olark lets you proactively chat with customers and has great localization/translation features. A/B testing messages is another unique and helpful option this plugin provides.

Olark mobile app is still in beta, however, you can connect to Olark with the help of third-party mobile apps from nearly any iOS or Android device.

Key Features

  • Chat via cloud dashboard or desktop/third party mobile apps
  • Visitor tracking and Automation rules to send custom messages based on users’ behavior
  • A/B Test Messages
  • File uploads
  • Automatic live translation in 100+ languages – additional $29 per month
  • Visitor insights (includes lead scoring) – additional $59 per month
  • Co-browsing (screen sharing) – costs an additional $99 per month

Pricing

Pricing starts from $15 per agent per month when billed annually. It offers all features on all plans, with additional power-ups billed monthly.

Olark has a limited free plan with just one seat and 20 chats per month. However, it provides a 14-day free trial that you can use to test the premium features before you pay.

Install Olark live chat for WordPress

5. Tidio

Tidio is a freemium live chat service that works well with WordPress. Along with live chat for support, it also provides Chatbot and email marketing capabilities. Tidio provides custom chatbots and drag-and-drop chatbot-builder to enhance customer experience and automate chats.

Tidio falls short on some of the core live chat features and integrations but is an affordable live chat for small businesses. 

Key Features

  • Dedicated desktop, iOS, or Android app
  • Direct emails sent to offline chat users
  • Offers chatbot development platform
  • Offline messages directly sent to the inbox
  • Monitor and automate chats with AI
  • Chat Analytics

Pricing

The free version of Tidio allows you to have a maximum of three agents (could be real agents or chatbots), with no other restrictions. For more than three seats, the paid plan starts from $18 per month and $10 per additional agent.

Install Tidio live chat for WordPress.

6. Zendesk Chat

Zendesk Chat is the live chat plugin from the popular help desk provider – Zendesk. Like most of the live chat plugins listed here, zendesk chat is a great live chat for support. It helps businesses deliver real-time support on web, mobile, and messaging services such as WhatsApp.

Zendesk Chat has a minimal free plan, and the list expands as we move to a higher plan.

Key Features

  • Chat via a web dashboard or mobile apps
  • Automatic triggers to engage customers
  • API Support
  • Chat analytics and reporting
  • In-app messaging
  • Integrates with ticketing tools and social media to offer omnichannel support
  • Website Visitor tracking
  • Skill-based chat routing on Enterprise plan
  • Chatbots Supported

Pricing

Zendesk Lite is available for free but supports only one agent and a self-service portal. Paid plan starts at $14 per agent per month billed annually.

Install Zendesk Chat for WordPress.

7. Drift

If you are looking for a WordPress chat plugin that’s not just a live chat for support but also focused on marketing and sales, then drift is a good option. This live chat software comes with a Drift bot, account-based marketing, email marketing, anonymous visitor intelligence, and more.

The automated bots are super helpful in routing prospects to get new leads with territory assignments. Drift’s automated calendar-booking is a pretty useful feature.

Drift is a great option for midsize to enterprise companies, but it’s not so affordable for smaller businesses. If your business has basic support requirements with live chat then drift can be a bit of an overkill.

Key features

  • Conversational analysis
  • Internal notes
  • Multiple drift inboxes 
  • In-app messaging
  • Supports integration with Slack, Help desk, and other popular sales and marketing apps
  • Emails, Surveys, Net Promoter Score available

Pricing

Drift has a minimal free plan that supports live chat and calendar integration. Paid plans start at $40 per month for one live chat seat. Each additional live chat seat beyond that first one costs an extra $20 per month.

8. Podium

Podium started as a review platform that incorporates chat and messaging. Podium’s Interaction Management system uses text messaging to make it convenient to interact with your leads, customers, and the team at every customer touchpoint. It supports businesses across multiple locations, thereby providing local touchpoints to address customers.

The live chat feature of Podium is very basic as it’s not a full-grown live chat for support.

Key Features

  • Live chat SMS
  • Can send automated messages from google click to message, apple business chat, Instagram, Facebook messenger, Whatsapp, and more
  • Chat analytics and dashboards
  • WordPress plugin helps agents interact with customers via text
  • Business text messaging
  • Payment via text

Pricing

Podium’s pricing starts at $399 per month for a single location. This package includes review acquisition, customer feedback, centralized inbox and webchat, and team chat. The total cost depends on the number of locations and products purchased. 

Install Podium live chat for WordPress.

9. Userlike

The Userlike plugin for WordPress enables you to chat with customers from your website and via popular messaging apps like WhatsApp, Facebook Messenger, SMS, and more. Once you’ve installed the plugin, you can set up a free account with Userlike. 

Userlike is suitable for small teams, but the cost might shoot up if you are looking for advanced features that other live chat providers offer at a lower price range.

Key Features

  • Proactive Chat
  • Image and video file sharing
  • Chatbot and API Access (Only available on the highest plan)
  • Customer Messaging via text, Facebook messenger, Telegram, and WhatsApp
  • Live Translation
  • Feedback options

Pricing

Userlike’s free plan offers unlimited conversations and basic features you need for efficient support in a small team. If you go with any of their paid plans, you’ll access various features like chat analytics and integration with other business tools.

Paid plan starts at $109 for four agents and a single channel (like SMS, Facebook Messenger, WhatsApp, etc.)

Install Userlike live chat for WordPress.

10. Crisp

Crisp is another live chat for WordPress that can help with marketing and sales, along with support. So it lets you attract website visitors with marketing templates and nurture the leads to move them down the sales funnel.  

Starting a voice or video chat with customers is something that is unique about Crisp. Mobile apps and easy to use app interface makes Crisp a good WordPress plugin to install.

Key Features

  • Inboxes for marketing, sales, and support
  • Co-browsing(screen sharing)
  • Send automated messages
  • Crispy Bird on the chat widget – a fun game that keeps your visitors engaged when you are offline
  • Video chat
  • Mobile apps supported
  • Chatbots and Automated campaigns on the Unlimited plan

Pricing

Free plan with two seats and limited features available. The pro plan starts at $25 for four seats per month per website.

Unlimited agent plan with unlimited chats available for a flat price.

Install Crisp live chat for WordPress

Conclusion

WordPress is one of the most widely used CMS Platforms for building websites. Customers today prefer live chat over other channels to communicate with businesses. The amalgamation of both can be a game-changer for your business. 

With a Live Chat WordPress plugin you can:

  • Provide quick real-time support  
  • Engage website visitors and customers
  • Reduce shopping cart abandonment
  • Increase sales leads
  • Improve customer loyalty and customer satisfaction

So pick the best fit out of the list of plugins listed above and supercharge your WordPress Website.

Want to dive deeper into live chat software features that can help with your business? Take HappyFox Chat for a 14-day trial.