When it’s time to invest in new software of any kind, it’s difficult to know where to start. There are…
“We offer great customer support and the experiences of our customers define who we are.” Well, great support should be…
The world is changing, and so is customer service. You do your best to offer exceptional customer support, but the…
There are several software platforms available if you are interested in customer service software implementation; from social customer support software…
In the late 1960s, a dyslexic teenager was told by a teacher that he’d “either end up in prison or…
New Year, new you. Right? Last year, approximately 45% of Americans made a New Year’s resolution. Whether we want to…
Who doesn’t love making a good prediction? From fantasy sports lovers trying to predict the best players in an upcoming…
It’s a new year and a new opportunity to start fresh. And I’m not talking about the diet and weight…
If customer support is like herding sheep, then managing service tickets is herding cats. You might feel like Lucy Ricardo…
Editor’s Note: If you missed part one of our two-part series, click here to catch up! Black Friday. It’s coming. In…
With the holidays here (wait, what?!), the tension is starting to rise. Customer service representatives have one of the most…
It’s that time of the year when businesses begin to prepare for the holiday rush. With the pressure many people feel to…
Quick question: Do you take your smartphone into the washroom with you? (Just do a quick search and you’ll find…
This week I got an email from an online retailer about a few items I’d put in a shopping cart…
So you’ve finally hopped on to the customer service excellence train. You’ve seen where it’s headed – to the land…
When you head to a fast food restaurant for dinner, you generally expect to get affordable food and reasonable customer…
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