Dealing with a constant stream of inquiries, whether they are positive or negative, is never an easy task. Being a…
In the words of Veruca Salt, “Charlie and the Chocolate Factory’s” infamous spoiled brat, “I want it now!” Young or…
As a Director of Customer Service, your time (as well as that of your agents!) is valuable yet often limited,…
Creating and maintaining a successful e-commerce store is not an easy task. The Internet is a dog-eat-dog world, and your…
Everybody likes to be rewarded. Parents treat cleanup time as a game of scavenger hunt for their kids. Teachers often…
For many small business and e-commerce stores, social media is an excellent platform to connect with existing customers and attract…
Negative reviews hurt, period. No one, be it an individual or a company, wants to read about the things customers…
We are incredibly excited to announce that HappyFox, our full-service help desk software, has been named Best Help Desk Software…
Do you have a favorite restaurant or a watering hole that you visit week after week? The one place that…
April is Customer Loyalty Month, tweeted Shep Hyken a few days back. I have to say, till then, I never…
Zappos. The shoe people? Those online retailers? Is that how you know them? Or, do you know them as the…
Most businesses do not set out to deliver bad customer service. But it happens anyway, and it often goes undetected…
Whenever we talk about the pre-requisites of a good customer service representative and what makes a good agent etc, we…
We talk a lot about customer engagement, the right strategy and how to engage better and so on. The changing…
Last week, we tackled the top 5 customer peeves when it comes to customer service. The topic sparked a lively…
Have you been in this situation before? “Hi, I am X, a buyer of the truly awful product sold by…
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