Customer Service

This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and…

This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and…

This week HappyFox takes you to The Land of the Rising Sun. This post briefs you on how you can…

This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and…

This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and…

This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and…

This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and…

To check the pulse of the customer support process, all you have to do is visit the Reports of your…

This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and small,…

When somebody promises me something and fails to keep up with it, I feel let down and annoyed. The trust…

Nobody likes to wait. Definitely not when they are paying for your product or service and they are in need…

The ability to swiftly, and efficiently, resolve support requests is one that both your customers and help desk staff would…