Customer Service

Customer expectations are not what they were two years ago, and the support teams feel that most are the ones…

So you are a Customer Support Manager, with a  whole bunch of young and adrenaline-filled customer support agents in your…

A customer needs care and attention in order for him (her) to be happy and content in your relationship. A…

“Thanks Tim for nominating me. My name is John Doe and I am going to take up the Ice Bucket…

It’s summer and every family is having preparations in full swing for the holiday season. Your support agents are going…

In an ideal world, what is the total number of pending tickets you would like to see in your organization’s…

Every great product out there comes with at least ten other competitors. When your competitor is making a product that…

We often keep hearing the word ‘Customer Service Culture’ a lot and yet we never give too much attention to…

The HappyFox knowledge base and support center were built primarily with the intention of simplifying customer service. We, here at…

How to bring together a great customer support team by asking right questions? Even a great help desk tool can…

No great product is going to sustain in the market without knowing the needs of the customer – pre and…

Last year for Christmas, a famous airliner company surprised all of their customers by asking them for a Christmas wish-list…

Running a successful help desk requires tracking certain important metrics that will contribute to providing exceptional customer service. Having been…

Note: This integration is no longer available because Screenr was shut down on November 12, 2015. Effective communication is very…

Generating leads, acquiring and retaining customers require sales leaders to constantly refine their sales processes by understanding customers better. With…

‘If you’re not serving the customer, your job is to be serving someone who is.’ – Jan Carlzon, Ex-CEO SAS….