‘If you’re not serving the customer, your job is to be serving someone who is.’ – Jan Carlzon, Ex-CEO SAS….
Travel providers are struggling, thanks to disturbing economic downturns, poor weather conditions and changing trends amongst travelers these days. Yet,…
[pullquote]“Customers are 91% more likely to never go back to a company that gave them poor service.”[/pullquote] According to the…
Help desk and CRM is a win-win combination for any company. It not only lets your sales and support teams…
Ever had a situation where your support team made a high-profile customer wait too long for an issue? And you…
This is a guest post by Stefanie Amini, Marketing Director, WalkMe Customer care can turn out to be quite expensive…
Have you ever been to the bagel shop right outside your office? (Who am I kidding? Of course, you have!)…
If you were wondering what was cooking in our HappyFox kitchen, well here’s the big news. We were strengthening the…
Don’t panic. You’re not on the wrong site. The old HappyFox just decided to shed some skin and don a…
This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and…
Service Level Agreements (SLA) provide assurance to your customers with regard to the efficiency and capability of your support team….
Talking to a customer support agent by phone is by far the quickest way to get an issue resolved. However,…
There is nothing like infographics to break down complex data sets into bite sized nuggets of consumable information. They are…
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