This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and…
This article is part of our Lessons in Customer Support series. You can learn more about how companies, large and small,…
If you could ignore all the flip flops and crazy things that they do, Twitter is an amazing source to…
Learning is fast moving to the online domain with a gazillion blogs and video tutorial networks catering to every niche…
This interview is part of our Startup SuperStars series. The rise of WordPress from a nimble blogging engine to a…
Couple of months ago, we promised a regular publication schedule covering a wide range of topics to help you run…
Redundancy is inevitable in the customer support business. Depending on how capable your helpdesk app is, the burden might lighten…
When somebody promises me something and fails to keep up with it, I feel let down and annoyed. The trust…
These days customers have become very vocal. There is no way one can mishandle a support request and get away…
Customer Relationship Management (CRM) is an umbrella term that covers all business functions that play a critical role in retaining…
Nobody likes to wait. Definitely not when they are paying for your product or service and they are in need…
I was contemplating a number of sensational titles for this article, but finally settled on a sober, straight forward one…
In life, there is room for improvement in almost everything do. So does customer support. A bunch of scripts, few…
HappyFox is ten months old. It’s built on the rock solid Helpdesk Pilot platform, a pioneer in the helpdesk solutions…
Our latest feature addition is Service Level Agreement (SLA) Management*. SLAs, each with its own specific set of conditions and…
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