Live Chat for WooCommerce – 5 Reasons Why It is Beneficial for Your Business

Last Updated: April 6, 2021

You have set up a WooCommerce store and are looking for ways to improve the online store experience. That’s great! Live Chat is becoming an essential part of the e-commerce landscape. According to CrazyEgg 38% of consumers are more likely to buy from a company if they offer live chat support. 

The beauty of live chat software is that it’s lightweight, affordable and integrates seamlessly with the WooCommerce plugin for WordPress. Here’s a post where we have handpicked the top 10 live chat software for your website to integrate with WooCommerce.

This post talks about the top 5 reasons why live chat is beneficial for your WooCommerce store

Personalized Responses

When you have a live chat solution integrated with your WooCommerce website, your agents can see customer data like:

  • Location, Browser, Operating System
  • Live Shopping Cart Information
  • Past Orders
  • Past Chats
  • Guest Order details

This data lets your support team have full context about customers and their orders leading to a better chat conversation.

Bring Return Visitors

Live Chat is a great way to bring visitors back to your website. Good customer experience provides customer satisfaction and makes them return to your store again.

A study by Emarketer discovered that 63% of customers were more likely to return to a website that offers live chat. Real-time conversations build better customer relationships and increase word-of-mouth marketing for your store.

Faster Response Time

When a customer finds a chat widget on your website, he or she feels confident about getting instant answers to their queries. With WooCommerce live chat, your support agents are empowered with all the store information at their fingertips and need not switch between apps to answer customer queries. 

Live Chat also offers key features like canned responses, shortcodes, transfer chat, screen sharing via integrations that help support agents to speed up their responses to customer FAQs. Technology has now advanced with AI Chatbots being the new agents that work 24/7 to help your store customers and redirect chat to real agents when needed.

Improve Conversion Rate

In a study by Wordstream, it was found that only 2% of website visitors convert to a sale. Live Chat can help in the customer’s decision-making process, which in-turn helps in improving conversions. The above image shows the conversation of a new customer and how the agent convinces him to proceed to checkout.

Another way to engage customers and improve conversions is via features like Proactive Chat. This feature allows agents to send out chat invitations from your live chat account to the customers as they browse through your store thereby improving interaction and conversion.

Cost Effective

With Live Chat you can get a high return on investment with little efforts. Even small businesses can easily afford a live chat solution. Live Chat provides easy integration with e-commerce platforms with no extra cost. And for Enterprise Businesses, Live Chat solutions like HappyFox Chat offers unlimited agent pricing that allows the companies to add any number of support agents at the same cost making it affordable.

These were some important reasons why you should install a live chat plugin to your WooCommerce store. HappyFox Chat offers all the above-mentioned benefits of integrating with WooCommerce. Create a HappyFox Livechat Account today!