Eeshita Srivastava

You can have a top-notch product or service but if the customer remains unsatisfied, your brand’s reputation can take a…

Since 1930, Publix has grown from a single store to a large employee-owned, American supermarket chain. Publix has flourished and…

Customer Relationship Management while remarkably fulfilling, is not for the faint-hearted. Customer Service Managers build and nurture profitable relationships with…

The most effective lessons to excel at work are learned through experience, with books coming a close second. Supplementing your…

Striving for continual improvement in customer service is essential. If your service desk team is often breaching SLAs or if…

In the hyper-competitive market today, exceptional Customer Service can prove to be the key differentiator for your organization. Enlightened business…

With great customer service, a business can create a niche for themselves and establish a customer-centric business among competitors. With…

Data visualization is the graphical representation of your data, allowing you to understand trends, outliers, and patterns in data quickly. …

If your goal is to always be on top of the financial status of your business, maintain pristine bookkeeping, get…

As global business leaders are looking to make insight-driven decisions, having real-time and accurate KPIs at your fingertips can give…

What does your sales funnel look like? What is your sales target for this year and what is your team’s…

Data is knowledge and knowledge is power. As companies are adopting a more data-driven approach to customer delight, investing in…

A comprehensive view of your organization’s data can help augment growth, eliminate inefficiencies, and make you more responsive to the market needs. Here are some ways business intelligence can empower an organization.