Business process management is a discipline a company uses to manage its core processes at micro and macro levels with a set of cascading activities.
Your teams are endlessly executing the same processes every day. Consumed by the daily events, they lose sight of the big picture, i.e., the bigger organizational goals. A thorough evaluation of your processes can help you define your immediate goals, identify areas of problems and improvement, and align what you are doing with what you want to achieve. But the benefits of BPM are far more than process execution.
Benefits of BPM
- Gain control over cumbersome processes
- Address problems in the abstract state
- Drive efficiency with digital transformation
- Align daily outcomes with long-term goals
- Gain visibility into the process life cycle
- Inform business improvement with insights
- Maximize process compliance and security
- Reduce direct and indirect process costs
Organizations rely on a massive number of processes to reach their business outcomes. These processes are highly interdependent, where the outcome of one action leads to the start of another. Not only is it inefficient for your teams to handle such unwieldy processes manually, but it is also impossible. Human errors can run amok, and each error can lead up to a series of errors thanks to interconnectedness.
Business process management is a comprehensive solution that helps you create a solid framework for all your processes. Every stage in the process life cycle is documented, monitored, and streamlined. Tasks that add no to little value can be easily eliminated while high-value tasks can be automated for more efficiency. You can control and govern every single step in the process life cycle with very little intervention and take a step back and assess the entirety of the processes when necessary.
When you don’t have a solid business process management software, you are at the disposal of your process outcomes to learn what’s going on. You don’t know what your bottlenecks are until you come face to face with them. The impact has already been made before you restore order in the process. Particularly, high-touch businesses can lose millions if they are not paying attention to potential bottlenecks.
Business process monitoring reduces the probability of errors with meticulous attention to how the process flows through the workflow engine. With each step documented, it becomes impossible for errors to go unnoticed. The inefficiencies and future problems can be dealt with when they are still in an abstract state. This level of attention to detail is not possible with primitive processing solutions as there would be too much room for error.
Steps in BPM life cycle
Successful business process management requires understanding all the critical steps involved in implementing BPM. Read more.
Efficient processing means the workflow is as concise it can be and the teams are armed with the necessary resources to achieve the targeted outcome. The processing tool should also be flexible to changes so that any process change is quickly absorbed into the workflow. A business process management tool blends all these features to drive efficiency into your day-to-day operations. Daily objectives are as crucial as your end business objectives. When daily targets are met and daily problems are identified then and there, your organization becomes agile. Apart from implementing existing processes seamlessly, BPM allows you to model new processes easily into your framework for uninterrupted performance.
A BPM system achieves efficiency with automation-led digital transformation. Workflow automation is the most powerful solution you can use to streamline and optimize your business processes. You can skip around instead of going a full circle, thus cutting the processing time and costs. Furthermore, your business processes fall into predictable patterns over time. Once you understand the patterns and the rules that need to be triggered, you can translate them into efficient workflows and put an end to the manual execution of repetitive tasks. Business process automation seamlessly automates the set of activities you predefined when the respective webhook is triggered.
Business strategies are more often just vanity metrics to teams. They are so consumed by routine work that they are fundamentally unable to think beyond a day. You can’t achieve a singular goal with every process straying away in different directions. You should lay the groundwork from day one and process one and tie the outcome of every task to the bigger objective. The thumb rule is, when you perform a business activity, you should ask yourself if it contributes to important goals like revenue or cost-cutting. BPM makes this kind of exhaustive process improvement and optimization possible.
Primitive process management does not allow you visibility into the process. You need a comprehensive understanding of your tasks to know which can be automated, optimized, or made simpler. This is similar to documenting every common service request you get and creating an FAQ article for addressing them. Also, to execute the process seamlessly, the workflow engine needs a controlled supply of relevant data. Data insufficiency could lead to subpar results or mistakes while data overload causes delays. The same applies to process stakeholders.
The process should trigger the involvement of the right stakeholders at the right time. There should neither be stepping on toes nor too little involvement. A process can easily get stuck or abandoned when the respective stakeholder has no clue what stage the process is in. Business process management gives you complete transparency into your process framework to get a glimpse of the process cycle at any point.
Business requirements evolve constantly, so should your business process. There is always room for improvisation. There is always something you can do better, some processes you should pay more attention to, and some data you should utilize more. Missed data is missed opportunity to improve the process life cycle further. BPM suite of features allows powerful reporting and analytical capabilities to help you measure current versus ideal performance.
Business process management continuously maps and documents the process flow. With the critical real-time insights thus derived, you can fine-tune the end business processes for better outcomes. Reporting and business intelligence, CRM and software compatibility, robotic process automation (RPA) are all crucial features a BPM software should have for effective workflow management and improvement. Project management or ad hoc case management would be another brilliant addition for process improvement.
Process compliance is of paramount importance for process longevity. There are many functions and business-specific guidelines you need to comply with. When you have a myriad of complex processes executed with complex tools, you are bound to miss a guideline or two. A business process management system can help you implement a framework that complies with all internal and external policies. Different teams have different compliance policies. BPM ensures every function successfully complies with their respective policies.
BPM solutions also enforce data security with a primary focus on audit logs and process monitoring. It ensures that you stay clear of unwarranted access and misplaced sensitive information.
Business process management has direct cost benefits like reducing labor and process costs with automation and indirect ones like saving processing time and hence money. You are minimizing errors, reducing wasted effort, and enhancing team productivity with automation. Employees can give their best effort when they are not overwhelmed by process execution. A BPM tool essentially helps you put your whole business process under perspective and make a tangible difference in the bottom line as a result.
BPM is a business necessity
With a holistic approach to process management, you can weed out problems in their abstract state instead of letting them translate into bigger, unwieldy complications. The connectedness in BPM implementation further helps you manage tangled operations with ease and closely monitor every data that flows through the process.
Business process management accelerates process efficiency while complying with complex business rules. Learn what is BPM in detail with the complete guide to business process management.
Try HappyFox, an all-inclusive BPM solution to optimize your process management and hence outcomes.