Canned responses are preformatted responses used to avoid spending time on common questions. Take a look at these 12 best canned response templates for your customer support emails.
A good knowledge base helps your customers solve issues on their own. Here are 6 simple tips to make your knowledge base more searchable & discoverable.
How do you leverage customer feedback for business growth and customer satisfaction? These 7 best practices for customer feedback management can help you.
Look at the 10 best customer service metrics and key performance indicators (KPIs) to evaluate your team performance and set your team up for success.
Fast response time is the hallmark of a customer-centric business. Let’s take a look at 6 proven ways to improve your customer service response time.
Net Promoter Score (NPS) is a widely popular customer service metric. Let’s take a closer look at NPS and how to use it to improve customer experience.
Let’s look at the 7 key benefits of omnichannel customer service and how it boosts your customers’ relationship with your brand.
8 customer service trends and predictions for 2020 and beyond — From AI-powered solutions to real-time support, let’s look at the key elements of future customer service.
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