Akshaya Devi

Many companies rely on Slack to connect with their teams, ask questions & solve issues. Find how conversational ticketing can transform your Slack experience.

Bringing support to your communication tool is vital for instant collaboration. Read how to overcome your remote work challenges with help desk – Slack integration.

Fast response time is the hallmark of a customer-centric business. Let’s take a look at 8 proven ways to improve your customer service response time.

Look at the 10 best customer service metrics and key performance indicators (KPIs) to evaluate your team performance and set your team up for success.

Ticket resolution time is a vital customer service KPI that has a direct impact on customer satisfaction. Reduce your ticket resolution time with these 10 simple steps.

In today’s climate, after-hours support is not a nice-to-have, but a necessity. Learn 10 creative ways to provide customer support outside of business hours.

Canned responses are preformatted responses used to avoid spending time on common questions. Take a look at these 12 best canned response templates for your customer support emails.

Proactive customer support will be the new normal sooner than you expect. Find how proactive support works and how to practice it with simple steps.

Remote working is changing the way internal support is provided. Read how to optimize your help desk for remote IT support.

Empathy is the cornerstone of great customer service. Learn how to practice empathy in customer service with 15 simple tips.

Read how empathy is the secret ingredient of great customer service and how it influences customer interactions.

Not all help desks deliver equally, especially if they are not implemented right. Find the top strategies for successful help desk implementation.

IT help desks help you to streamline IT support delivery and gain complete control over internal issues. Here are the top 7 features to step up your IT service.

In the past, global expansion was costly, time-consuming, and even risky. But today, going global is reduced to a matter of adopting a help desk. Read how.

When should your organization implement business process management? Look at some instances that indicate you should move to an agile and dynamic BPM system.

Companies use service level agreements to monitor the performance of the help desk.