Akshaya Devi

Businesses with inflexible processes are hit particularly hard when a market fluctuation occurs. Read why business process management matters in this climate.

Countless successful and failed BPM experiences have led to a set of best practices that work for most businesses. Here is a compilation.

Don’t let haste impair the benefits business process management has to offer. Follow the tried and tested 10-step checklist for BPM implementation.

Choosing the right BPM system can be daunting in a crowded market. Start with understanding the crucial features that should be present in the software.

A thorough process mapping helps you define goals, identify problems, and align performance with outcomes. Learn the benefits of BPM.

Well-mapped processes can inform you of potential mishaps and improvement opportunities. Learn the critical steps in implementing business process management.

Customers won’t use “good-enough” self-service anymore. Read how to step up to customer expectations and what to do for greater self-service adoption.

Does your ITSM have an automation element? Take a look at these top service desk automation ideas you should adopt for boosted IT support efficiency.

Choosing the right help desk is not easy, thanks to the countless good options available today. We’ll help you cut to the chase.

A service desk is an overlooked part of the business infrastructure. These tell-tale signs show it’s time to change your service desk.

The quicker employees get IT support, the sooner they can get back to higher value tasks. Accelerate your IT operations with these improvement tips.

Learn how can your business benefit from effective help desk management, and five hacks to get it right.

Chatbots are versatile marketing tools that you can use to nurture leads, close sales and engage potential customers. See how to drive marketing with chatbots.

Websites are replacing shops, but the need for assistance remains the same. See how to leverage this opportunity to boost sales and conversions.

Live chat has evolved from an add-on tool to one of the most powerful channels with the highest consumer satisfaction rate at 92%. But how to reach this number?

Chatbots for customer support is a fairly familiar concept. But what about chatbots for internal support? How could chatbots benefit ITSM and end-users?