Akshaya Devi

Websites are replacing shops, but the need for assistance remains the same. See how to leverage this opportunity to boost sales and conversions.

Live chat has evolved from an add-on tool to one of the most powerful channels with the highest consumer satisfaction rate at 92%. But how to reach this number?

Chatbots for customer support is a fairly familiar concept. But what about chatbots for internal support? How could chatbots benefit ITSM and end-users?

As companies grow, switching from emails to an all-in-one ticketing system becomes crucial. Learn why you need a ticketing system and what features to look for.

Considering live chat for superior customer engagement and service? Here are the top 5 benefits of live chat software you should know.

Want to make the most out of Live Chat? Read the common mistakes & the best practices to tackle them.

Adopting conversational ticketing helps you provide IT support on Slack. Find out the benefits of conversational ticketing, challenges, and the best practices.

Effective goals are a guideline to what matters to your business and how to achieve it. Read how to set and align customer support goals with your company OKRs.

Conversational ticketing brings support where employees are at – Slack. Read which is better for IT support – Conversational ticketing or Email ticketing.

Is it time for you to move from Shared Inboxes? Read the extensive advantages Help Desk software has over a Shared Inbox and 7 reasons why you should use it.

A visual analysis of in-app chat vs. emails to help you choose the right channel for your business.

What makes customers stay with you and what makes them run towards the door? Earning customer loyalty isn’t easy. These 35 customer loyalty stats can help you.

Customers today are aware of the evolving CX space & what they can expect from a brand. Here are 9 must-have skills to drive customer success in 2021.

Feedback drives key business decisions and business growth. Here are 6 best practices for customer satisfaction surveys to help you gauge customers’ feedback.

Self-service enables organizations to scale service and empower users to handle their IT issues better. Here are 6 steps to measure the success of self-service.

Unofficial IT support on Slack can put process compliance at risk. Read how you can provide hassle-free Slack IT support while managing process compliance.