Miscellaneous

As support teams grow, help desk administrators face a critical challenge: defining specific responsibilities and privileges that both protect sensitive…

93% of support teams track metrics, but only 27% say their goals directly improve customer satisfaction. The disconnect is clear:…

“Our tickets have doubled, and every agent is handling repetitive questions!” Sound familiar? If you’re considering hiring more agents, pause…

“Which authentication method should we use for our help desk?” It’s a question that keeps many IT managers up at…

In IT support, “help desk” and “service desk” are often used interchangeably, yet they serve distinct purposes. This comprehensive guide…

Are you struggling to understand the true cost of implementing Freshdesk for your customer support team? 70% of businesses report…

Picture this: Your support team just wrapped up a challenging quarter. Ticket volumes were through the roof, but something feels…

Is your team’s shared Outlook mailbox a digital disaster zone? You’re not alone. Many teams struggle with cluttered inboxes, missed…

Ever find yourself frantically switching between Slack and Zendesk when an urgent IT request pops up in a channel? Or…

Introduction As your company expands and grows, the volume of support tickets will also constantly increase. This places a great…

From drowning in a sea of support requests to grappling with soaring operational costs, organizations grapple with a maze of…

What is a Service Desk? A service desk serves as a central hub within an organization, acting as the primary…

Our journey at PyCon 2023 was a whirlwind of excitement, learning, and community connection. As proud Platinum sponsors of this…

We are thrilled to announce that HappyFox, a leading design-first product company, is proudly serving as one of the Platinum…

Conversational support refers to the real-time support delivered by self-service bots and backed by easy escalation to agents on platforms…

Many companies rely on Slack to connect with their teams, ask questions & solve issues. Find how conversational ticketing can transform your Slack experience.