Breaching Service Level Agreements (SLA) hurt your business in two different ways. Your credibility takes a severe beating and you end up losing money one way or the other.
Tickets which haven’t been attended to, even after getting a response from the customer are highlighted by the little red dot. To alert you of SLA breaches, HappyFox displays bigger red dots with an exclamation mark.
It’s hard to miss the SLA breach alert and if you hover over the icon, you’ll also learn about how many SLAs have been breached in total!