Auto assignments, Quick ticket bar and more – February 2013

We are excited to share with you, the new features, enhancements and bug fixes which will be a part of the February release. The release has been planned for February 24th 2013. Here is the release notes:

New features

  • Auto Assignment feature – assign tickets based on round robin assignment (on PLUS plans and higher)
  • Advanced search with custom fields based search
  • New tags – last_customer_reply and last_staff_reply in notification templates
  • Invoices sent for all HappyFox customers on subscription
  • Email field optional on new ticket form
  • Quick ticket bar

Enhancements

  • Canned responses Export (CSV and Excel)
  • Preserving search results view after changing custom field information in the ticket detail page
  • Sorting category list alphabetically in the move ticket page
  • Retaining sort order in multiple tickets print page and in the tickets list page
  • Now including staff signature in Forward ticket template
  • Save and View option now available on Create report page
  • Additional columns displayed in the tickets Tabular Information export – First response time, Response time and Last closed date
  • Changed the customer name and customer email text boxes in smart rule conditions to suggestion based
  • Showing type of custom field in the custom fields listing
  • Get the public link for Knowledge Base article from article page
  • Upgraded rich text editor along with full screen writing
  • API updates – updating and editing contacts, knowledge base access
  • Optimised performance for editing ticket custom fields
  • Traditional Chinese language support

Bug fixes

  • Fixed bug where in some cases the counts of total tickets and pending tickets for a contact was showing incorrect numbers
  • Fixed bug with incorrect calculation of response time in reports
  • Fixed bug where category option was visible in the smart rules conditions drop down
  • Fixed bug where some dependent custom fields were appearing before the value in the parent field was chosen

rethas

I head product operations at HappyFox. Connect with me on Google+