Creating and Modifying Ticket Statuses

Ticket statuses are an important indicator of how robust your support process actually is. Out of the box, HappyFox comes with five different statuses – New, Open, On Hold, Solved and Closed.

Default Statuses
Default Statuses

The first three statuses will move the ticket to the pending queue. The latter two will mark it as complete.

Like every other aspect of HappyFox, you get to create your own custom statuses too by visiting the Manage section.

Creating a Status
Creating a Status

After naming the status, give it an order number. This order number gives the new status a position in your workflow. You change the order of the statuses to fit into your workflow as and when it changes.

It’s equally important to assign a unique color to the status. That way the support staff can easily identify and distinguish one ticket from another.

Updated Status List
Updated Status List

Once a status is created, you can find it in the status drop down of the ticket page in addition to the ones created earlier. You can use it like any other status that’s available in HappyFox!