2019 for HappyFox, has been an exciting year with several milestone releases!
In addition to improvements in design, security and mobile app Read more [...]
Author: Adithya PK
8 Workflow Examples to Automate your Help Desk
With the recent release of HappyFox Workflows, automating your business processes within your help desk has become a lot easier!
With an intuitive Read more [...]
Shared Inbox vs Email Help Desk: What’s best for your team?
Are you looking to improve the support experience for incoming email requests? Or do you already use a shared inbox and looking for a switch? Read more [...]
Contextually Guide Your Agents With Agent Scripting
Every agent in your support team does not have the same level of experience and knowledge. This means everyone cannot handle every issue adeptly, and Read more [...]
6 Industry-Specific Reports to Improve Customer Support
Reporting is indispensable for every Customer Support Help desk. A well-structured help desk can give you oodles of data that can transform into insights Read more [...]