Shared Inbox vs Email Help Desk: What’s best for your team?
Are you looking to improve the support experience for incoming email requests? Or do you already use a shared inbox and looking for a switch? Read more [...]
Author: Adithya PK
Contextually Guide Your Agents With Agent Scripting
Every agent in your support team does not have the same level of experience and knowledge. This means everyone cannot handle every issue adeptly, and Read more [...]
6 Industry-Specific Reports to Improve Customer Support
Reporting is indispensable for every Customer Support Help desk. A well-structured help desk can give you oodles of data that can transform into insights Read more [...]